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Forum Posts

Resolved! Mobile Data Not Working

I was using a Samsung S10 abroad but since i have come back home the mobile data does not work, only wifi is working. I have just changed over to the S20 ultra which was factory reset but still does not work so must be something to do with my sim or ...

GaryS by Level 1: Joiner
  • 1722 Views
  • 5 replies
  • 0 kudos

coverage poor

Despite the O2 website saying coverage at my postcode is good, I am having difficulty with it at home. It has never been great but workable but this last week or so, most of the time I have zero coverage in the house. Any help?

soosers by Level 1: Joiner
  • 654 Views
  • 4 replies
  • 0 kudos

Resolved! I need my sim activated

I contacted o2 yesterday and received a message stating my new sim requires activating. This has not happened yet .

BS2 by Level 1: Joiner
  • 389 Views
  • 1 replies
  • 0 kudos

Resolved! change email

I need to update my email address but I currently have no access to the address you have for me on your records

vr1 by Level 1: Joiner
  • 438 Views
  • 1 replies
  • 0 kudos

Virgin Media Transfer

I have recently been transferred over from Virgin Media and have received my sim card and esim. I have tried to activate my esim and it won't work. So I have to contact o2 but getting through is difficult. When I login to activate my sim card there i...

Resolved! Internet

My phone internet is not working. I paid for internet coverage while in the United States but when I choose to use my phone internet I get a message that there is no internet.

Ellen3 by Level 1: Joiner
  • 404 Views
  • 1 replies
  • 0 kudos

How to pay now DD is cancelled

I have changed to SIM only and there is an outstanding balance of my previous contract of £8.60. I cancelled my DD I case you accidentally carried on taking payments so how do I pay you this balance?Gill Davies

Leaver by Level 1: Joiner
  • 488 Views
  • 2 replies
  • 0 kudos

Resolved! 02 cut my network off when talking to me over the phone to 02 about giving me my new number

02 phoned me to give me my new number and mid conversation I was cut off before she had given it to me as I said let me grab a piece of paper first to write it down then suddenly when I said I was ready my phone call was cutt off and I lost my networ...

Sharp by Level 1: Joiner
  • 395 Views
  • 1 replies
  • 0 kudos