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Problems with 4G when there is no 5G (iPhone 14 Pro)

Hello O2 Community.Hope you are well.I have an iPhone 14 pro and since I joined O2 (and since I gor this phone) I have been having issues with the connection.When there is 5G, everything is alright, connection is fast and smooth but unfortunately any...

Diego1 by • Level 1: Joiner
  • 1138 Views
  • 3 replies
  • 0 kudos

Resolved! no 4g coverage

In my area there seems to be no 4g coverage. I was just switched from virgin who use the same network right? I didn't have issues with them. If you are prioritising Virgin customers, this is unfair practice.The issue with boards is i cannot supply my...

I cannot send SMS messages

For the last week I have been unable to send SMS text messages. No problem before... These are contacts with whom I have had to and fro chats. Suddenly says I cannot send and I try to send again and not working. Tim

Tim8 by • Level 1: Joiner
  • 483 Views
  • 2 replies
  • 0 kudos

2nd Sim Card

Hi. Have 2 sim card slots in my phone. Have just bought a pay as you go o2 sim to act as my second sim card for work purposes. Number is [Removed]. I can receive messages and calls to this number, but cannot top up to respond. Can you help? Already t...

SF3 by • Level 1: Joiner
  • 373 Views
  • 2 replies
  • 0 kudos

Resolved! No signal

HiPost code, EN4 8HG.Got no signal anywhere in the flat except by the front window with the phone placed against the window.Network tracker says the signal is good but it obviously isn't. Any ideas or updates? Thanks

Bry1 by • Level 1: Joiner
  • 393 Views
  • 2 replies
  • 0 kudos

No data or calls when in the EU

I have been using O2 for decades and after purchasing a new phone (iPhone 14 pro max) and unlimited data, whenever I am abroad my data will instantly cut out. I can connect to something abroad but am kicked out within 20 seconds (4 grey bars and then...

Calls

I can only hear calls through the speaker on my new S9 plus mobile ? thanks

Huggybear by • Level 1: Joiner
  • 302 Views
  • 1 replies
  • 0 kudos

Resolved! Accidentally brought charger and Sim

I tried to upgrade my phone yesterday to a GooglePixel 7 pro. I kept trying to go to checkout but i got a popup message saying i couldn't continue.I tried emailing my basket to try again but to no avail. After chatting to an Agent for 90 minutes tryi...

B-e-n by • Level 1: Joiner
  • 348 Views
  • 1 replies
  • 0 kudos

Intermittent data or network coverage

Have been experiencing intermittent network and data coverage for several weeks. In last few days an error appeared reading: SIM not provisioned and all network and data coverage has ceased. I have tried all troubleshooting fixes, e.g. reconnecting m...

AWE3 by • Level 1: Joiner
  • 391 Views
  • 1 replies
  • 0 kudos
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