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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6507 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1280 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2786 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2515 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1879 Views
  • 6 replies
  • 0 kudos

Resolved! Paying for Disney but cancelled it ages ago

Hi my next bill includes Disney but I cancelled it already. I need to get my money back.I saw an answer to someone else with the same problem but the phone number doesn't work. You get given 2 options. 1. to make a payment or 2. Billing. Pressing 2 j...

Mumksb94 by Level 1: Joiner
  • 237 Views
  • 7 replies
  • 0 kudos

Wi fi calling

Yet again my wi fi calling has disappeared. Others in the house who are not with O2 don't have this problem. I am not resetting my device again and can't seem to get any way of contacting O2, esp as I can't make calls from the house now with no signa...

Resolved! O2 refresh

My current o2 refresh contract is almost at an end when I order a new phone will I keep the same number ?

Ab5 by Level 1: Joiner
  • 118 Views
  • 1 replies
  • 0 kudos

Resolved! Server Unreachable

When I am on a phone call, the call keeps dropping. Most of the time I just call back but sometimes when I try to call back I get 'server unreachable'. Really starting to get on my nerves, been going on since backend of last year. Never had this prob...

Nickey by Level 1: Joiner
  • 1111 Views
  • 13 replies
  • 0 kudos

Text Messages Issue - Urgent!

My partner, who is medically extremely vulnerable, has recently changed her phone to a Samsung A71 from her old Huawei. The new phone has had all her information transferred over correctly, and her old number was transferred to her new sim via ringin...

Bumbledog by Level 1: Joiner
  • 338 Views
  • 4 replies
  • 0 kudos

Unable to load photos to Facebook

Got this phone on upgrade just prior to boxing day lockdown. Since then I've not been able you load any photos to Facebook nor to save to device. I need to do both

SP13 by Level 1: Joiner
  • 112 Views
  • 1 replies
  • 0 kudos

Cannot make international calls from international pre-pay sim

I haven't been able for a week now to make international phonecalls from my international sim. I can however receive them and national calls can be made. Postcode PE21 8PX, I have recharged & I do get this message on network status checker: ''Looks l...

Laurie1 by Level 1: Joiner
  • 941 Views
  • 20 replies
  • 0 kudos

New sim into phone upgrade

Hi, i have upgraded my Son's phone and received a new sim. I have tried the text to swap sim and the message comes back not delivered. I tried through my 02 but never recieved a code to clarify who i am. Help required please!

Dan08 by Level 1: Joiner
  • 387 Views
  • 8 replies
  • 0 kudos