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Resolved! Mobile Data Not Working

I was using a Samsung S10 abroad but since i have come back home the mobile data does not work, only wifi is working. I have just changed over to the S20 ultra which was factory reset but still does not work so must be something to do with my sim or ...

Resolved! Not registered on network

My phone has no network when I call my number it says number is not in use.

coverage poor

Despite the O2 website saying coverage at my postcode is good, I am having difficulty with it at home. It has never been great but workable but this last week or so, most of the time I have zero coverage in the house. Any help?

Resolved! I need my sim activated

I contacted o2 yesterday and received a message stating my new sim requires activating. This has not happened yet .

Resolved! change email

I need to update my email address but I currently have no access to the address you have for me on your records

Virgin Media Transfer

I have recently been transferred over from Virgin Media and have received my sim card and esim. I have tried to activate my esim and it won't work. So I have to contact o2 but getting through is difficult. When I login to activate my sim card there i...

Resolved! Internet

My phone internet is not working. I paid for internet coverage while in the United States but when I choose to use my phone internet I get a message that there is no internet.

How to pay now DD is cancelled

I have changed to SIM only and there is an outstanding balance of my previous contract of £8.60. I cancelled my DD I case you accidentally carried on taking payments so how do I pay you this balance?Gill Davies

Resolved! 02 cut my network off when talking to me over the phone to 02 about giving me my new number

02 phoned me to give me my new number and mid conversation I was cut off before she had given it to me as I said let me grab a piece of paper first to write it down then suddenly when I said I was ready my phone call was cutt off and I lost my networ...

Resolved! contract cancelled without a pac code

Hi,My contract was cancelled without a pac code. Please can you tell me how I can retrieve my old number?Thanks

O2

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