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Forum Posts

broken handset

My phone got damaged last night and i just tried to turn it on but it made an alarm sound. Im worried about losing all the storage on my phone and i dont know if i have insurance to get a new handset

Ffi0161 by Level 1: Joiner
  • 365 Views
  • 1 replies
  • 0 kudos

Could not call emergency number from abroad

Hi all, I was recently in Romania and I was not able to call the local emergency number, 112. I think the message my phone displayed was "Unable to dial number". I had to ask a local to call the number for me. What happened there and how can I make s...

alina77 by Level 1: Joiner
  • 492 Views
  • 1 replies
  • 0 kudos

Resolved! Text messages taking ages to arrive...

Since I was migrated to O2 from Virgin, text messages, especially from non O2 subscribers have been taking ages - hours - to arrive. This has severe implications for things like online banking (and access to my O2 account). Is there anything I can do...

petelobus by Level 1: Joiner
  • 1071 Views
  • 3 replies
  • 0 kudos

Resolved! faulty device

I got a phone through o2 as "like new" its screen has been glitching, selecting things and scrolling by itself since I received it and now the charging port has stopped working, I've just missed the cut off of 30 days to send it back for a replacemen...

Yaz3 by Level 1: Joiner
  • 542 Views
  • 2 replies
  • 0 kudos

Keep Getting Txt msg Failure

 Keep getting text message failure when I send a text message. It all started as soon after I changed my original number to a new number. Also when I dial out my previous phone number is still showing up on caller ID. Is there any chance of resolving...

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pele by Level 1: Joiner
  • 865 Views
  • 5 replies
  • 0 kudos

Apple Watch not connecting

Bought an iPhone 14 pro max and series Watch 8. the Watch will not connect to cellular data been trying to sort it for 3 weeks. No help at all from calling 202 and no help from in store. Been promised a manager call back 3 times each time to wait 72 ...

Gazzah by Level 1: Joiner
  • 720 Views
  • 1 replies
  • 0 kudos

Resolved! Not able to receive some 2FA SMS messages

Ignoring the fact that SMS is a very insecure way to handle 2FA, some companies still force you to use it. Sadly, my phone stopped letting me access them when I switched from a OnePlus to a Fairphone. I can get most SMS messages, even some 2FA messag...

AnthonyHJ by Level 1: Joiner
  • 703 Views
  • 1 replies
  • 0 kudos

Phone calls cutting out?

Why have phone calls started cutting out after 6 hours when they never used to?

Rosie007 by Level 1: Joiner
  • 2210 Views
  • 2 replies
  • 0 kudos

Resolved! ESIM

Not sure if this is the right board, so sorry in advance if it is.I have recently been moved from Virgin Mobile to 02, i have received my new ESIM and try to use to QR code to setup my new 02 service. Problem is it never worked and now i cannot use t...

Richard_T by Level 1: Joiner
  • 588 Views
  • 1 replies
  • 0 kudos