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My phone keeps restoring

So a week ago my phone said it needed restoring, and since then it's been asking to be restored every other day. I've lost all my media and I have three children so this is heartbreaking plus I need my phone for work and can't keep restoring it every...

Resolved! Received a refund email notice but hard to contact 02 and virtual assistant does not understand!

Can anyone help how I actually get this refund sorted out? It has be3n 3 days now and no one is picking up on help line

Number porting

Hi, since porting my number on Friday I have been having issues with internet data. First the sim was faulty and my number was inactive. I had to go to 02 store to get a sun swap done. After that I was able to make and receive calls but data was not ...

Resolved! How can I cancel my Sim my monthly payment it was changed from £6 to £11 something f

I recently changed from Virgin Media to O2 for my monthly Sim payment. When I first joined them last month. It was £6 they’ve told me this month in July that it’s going up to £11 something in August I wasn’t notified of this change. How do I change t...

No signal on O2 Sim Hub

I use an O2 sim card inside a dongle/hub for 5G Wifi in my flat in London. We pay for this monthly. The past few days our hub has been saying that we can’t get any signal from the carrier. Meaning that we cannot connect to the hub for Wifi. We have r...

Locked out

I deleted a message you sent me on my phone and I'm locked out!. Device says 'No command'. Please I'm in my 80's and partly disabled. Desperately need my phone. Don't know what to do.

Resolved! Cannot access my account

I’m having trouble getting into my account after changing my password

Resolved! SimSwap

I got a new sim because my old phone is lost and basically stolen, reported this to o2 a couple of days before I got a phone and asked for a simswap for it, I did it at the shop and my old phone was blocked before I got a new sim and now I can’t make...

Resolved! Faulty blacklist of my pho

My phone has been blacklisted by O2 due to an error and mistake in someone else’s IMEI number which matched with my IMEI number and now phone has been blocked. I have been trying to contact O2 for the past 10 days but no action has been taken. I can’...

Resolved! Paid my bill but 02 still asks for payment!

Hi I paid my 02 bill on tuesday the 4th July but 02 still saying I haven't paid it!, I paid £61 through my 02 app as my bill was £60.85. I recieved a txt saying its been paid and the money has been paid out from my bank account,so now unsure what to ...

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