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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6512 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1283 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2792 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2519 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1883 Views
  • 6 replies
  • 0 kudos

Resolved! Samsung S21 Ultra screen flickering and glitching

Hi, I received my new Samsung S21 Ultra (Exynos 512 gb) last week and it has a fault with the screen. It first happened a few days after I started using it, then to my relief it stopped. Since two days ago it now happens most of the time, making the ...

Change the network partner in Iraq.

I'm over in Iraq and my phone automatically connects to Asia cell, I need to change this to Zain as Asia cell has no network coverage in my current location. I have attempted to change it in the settings, but have had no luck.Is it possible to do thi...

Jimm_y845 by Level 1: Joiner
  • 429 Views
  • 9 replies
  • 0 kudos

Resolved! forgotten lock screen password

Hi. I've changed my lockscreen password and before i made a note of it, my session timed out, now i can't get into my phone. Can anyone help me please?

Adult Content

I have tried snd been told twice that my under 18 block has been removed. Done the age verification with credit card, altered my settings, re booted phone but still no joy. Anyone out there any ideas as to how to resolve please?

Mobile WiFi Device

I have recently noticed that my mobile wifi device is not charging. I have checked the charging cable with my mobile phone and that is working as is the as is the plug..there seems to be an issue with the device battery itself...how can this be recti...

DjGora by Level 1: Joiner
  • 142 Views
  • 2 replies
  • 0 kudos

New O2 SIM isn't working after changing from old network

Hi, I recently changed network from a Tesco SIM (that was included as part of a contract to pay off the cost of my phone). Paid off the phone and swapped to O2 over 48 hours ago. Sent the PAC code as part of the process. SIM arrived yesterday and it ...

Solemnsir by Level 1: Joiner
  • 96 Views
  • 1 replies
  • 0 kudos