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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6577 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1327 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2891 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2576 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1936 Views
  • 6 replies
  • 0 kudos

Resolved! my o2 app

I can login to My O2 online however the app is constantly has the error, opps something went wrong.I have uninstalled the app and reinstalled it but it's still the same.It is the same on another phone that I have a contract with O2.

James69 by Level 1: Joiner
  • 705 Views
  • 6 replies
  • 0 kudos

Claim insurance

Hi, i am trying to make a claim on my insurance which I pay monthly for however I have been on hold for 1.5 hours and no one seems to be answering? Can I do this online?

Resolved! Wrong phone number for IMEI

I have an old O2 P&G iPhone and wanted to unlock it. I entered the IMEI for what I thought was the correct phone number but discovered that it wasn't when O2 emailed to say that this had not been used on their network.Since then I have added the corr...

Wessex by Level 1: Joiner
  • 137 Views
  • 1 replies
  • 0 kudos

Resolved! Customer service

Was hope to find out a phone number for customer service? Thanks in advance.

Elliot1 by Level 1: Joiner
  • 544 Views
  • 4 replies
  • 0 kudos

My sim doesn't work. How do I change it?

Hi. For 4 weeks now my sim has not been working so I ordered a new one from O2. Now I have the new sim card how can I do a sim swap if I cannot receive text messages? Is there a way to put my current number onto the new sim that has arrived in the po...

dubchimp by Level 1: Joiner
  • 367 Views
  • 9 replies
  • 0 kudos

Scam or not?

I have received a test allegedly from giffgaff. The content is as below, I have not asked for my number to be transferred, so am concerned if I do click on the link it is a scam. I don't have a new SIM. Quick heads up, your request to transfer your n...

MamaChil by Level 1: Joiner
  • 126 Views
  • 2 replies
  • 0 kudos

Default carrier settings

My phone is not displaying my number in out going calls. I have checked in settings to see if I can change it. And it is saying default carrier settings.

Guru2 by Level 1: Joiner
  • 170 Views
  • 4 replies
  • 0 kudos

Need a fixed Mac address on mobile data

Good evening, I use an application for work to access sensitive data that I need to access through my phone. Part of the security is a Mac address check. It's fine on WiFi as I've set the Mac address to be fixed as my device Mac address on my galaxy ...

Samkc87 by Level 1: Joiner
  • 533 Views
  • 21 replies
  • 0 kudos

Cancel ins

I need to cancel my phone insurance but have just been cut off on the call