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Resolved! Multiple Devices on Account

I have two phones with different SIMS on my account. However, I can’t find the second one anywhere. Only twice today when I was clicked on ‘My O2’ did it suddenly show the two phones so I could select the one I wanted, but every other time it only sh...

MY PHONE IS NOT ACCEPTING MY PIN

My S22 Ultra is not accepting my PIN. I tried restarting using my fingerprint but still can't get past the sign in screen. It's the same PIN i've always used. How can I get in? Is there anything that O2 can send to my phone to unlock it? Many thanks

Number not recognised message

If I do not answer an inbound call, callers often receive a message 'This number is not recognised'.Don't know how this is, or how to correct it.

WiFi calling

I have a Oneplus phone and have enabled wifi calling, but it does not work. If I swap in my wife's EE sim, Wifi calling works. The problem is with O2 but why? I have spent fruitless hours on the phone (mainly on hold) with EE and the understaffed tea...

Verify My Account - 2.5 Hours later - Help

Today I ordered a new iPhone. I currently DO NOT have a phone. Here's my problem. I spent over two and a half hours on the phone to o2. I kept getting passed over to another person. They asked me the same things time and time again and gave me the sa...

S23 order number not valid for o2 recycle

Anyone else's s23 order number not working for the extra £150 recycle credit?Been trying to put a recycle through but it just won't take the code.

E Sim not supported

I just changed phones and tried to shift my e sim to the new one. I received a message that my SIM is no longer supported and that is does not support E Sim transfer. Pls advise how to go about solving this issue.

Resolved! PAC Code

Hi, I'm trying to get a PAC code to transfer my current number to another provider. I've tried texting PAC to 65075 with no success multiple times, when I called to cancel the contract the sales rep couldn't send me a code from his end, and My O2 isn...

Resolved! Unlocking my Sim card

I’m struggling to unlock my sim card from myphone.

galaxy book pro 360

Hi Bought a Galaxy book pro 360 through my O2 account a few months ago. Today I notice a hairline crack across the screen. It has not been dropped or in any other way miss used. Does anyone know if this would be covered through Samsungs warranty as o...

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