Is Idata still a thing?

[phammond53]

Last time I went to Lanzarote data only worked with hotel wi-fi. Calls and texts were ok. I have seen other people earlier saying Idata needs to be turned on by o2. Is this still a thing? I am going to Lanzarote again and need to be prepared.

[madasaf1sh]

@phammond53 

idata if you only use an iPhone is still a thing, however if you switch between Android and iPhones you need to change the APN to mobile.o2.co.uk 

No harm in whilst abroad changing it if things dont work

[phammond53]

Tried to call 202 to enquire about idata but chatbot did not understand and sent text about data bundle. Unable to speak with real person? Do I need idata to use iphone abroad?

[phammond53]

I thought only customer service could enable idata?

[Cleoriff · Accepted solution]

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@phammond53 wrote:

I thought only customer service could enable idata?

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That's true, although you can change yourself to mobile.o2.co.uk if your phone isn't working with iData.

[Cleoriff]

@phammond53 

Answered here https://community.o2.co.uk/t5/Tech-Support/Is-Idata-still-a-thing/m-p/1640150#M37300