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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3176 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5141 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16219 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8213 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7601 Views
  • 6 replies
  • 0 kudos

Text messages

My messages have disappeared from my fone but I didn't delete them, is there any way to retrieve them

Signal

I’m having serious issues over the past few weeks with internet signal

Voicemail divert number not working

I am on a sim-only monthly contract. I don't use a smart phone. I use a Nokia burner phone. I am trying to divert all calls to my voice mail. It asked me for a number and I entered 901, but this was not recognised. I have called 1750 to make sure tha...

ErricoM by Level 1: Joiner
  • 814 Views
  • 5 replies
  • 0 kudos

Resolved! Mast down and not being fixed

I am only getting 1 or 2 bars at the most on my phone. The checker says the mast is down and they are on it - but its been saying this for weeks. How do I contact someone to get this sorted. I am poor internet at home too and therefore would like to ...

Vinster by Level 1: Joiner
  • 950 Views
  • 5 replies
  • 1 kudos

Resolved! Unable to use internet

Every time I visit Europe I am unable to use internet, get message saying I am not subscribed to a mobile data service even though data roaming is on. Have contacted O2 on 4 occasions and have visited store twice, still not working very frustrating.

Kate21 by Level 1: Joiner
  • 369 Views
  • 2 replies
  • 0 kudos

Resolved! PAC code

can I still get a pac code if my phone has been cut off? 

DanDan1 by Level 1: Joiner
  • 325 Views
  • 2 replies
  • 0 kudos

E sim not working on iphone SE2020

I have an iphone SE2020i have a physical sim with a greek network cosmote that i use for datai have an esim with o2 - If people call me they get a fast beeping sound- I go to call people i just get silence but its still trying to connect. Im loosing ...

Resolved! Data connection

Hi, I'm currently in Cagliari Sardinia and have been for 5 days with 12 remaining. My data connection is absolutely terrible. For the most part it doesn't work, occasionally I get enough of a connection to send messages but that's about it. I'm conne...