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Forum Posts

Resolved! Poor data connection when out and about

Hello I have unlimited data but when away from my house or Wi-Fi I am unable to use GPS consistently or download picture/songs etc.any ideas on how to improve this please?

Number not ported after 15 days

I’ve been waiting 15 days for my Virgin number to port to O2 and have spoken or chatted to O2 support almost every day. Still no solution in sight. Anyone else having this problem and can anyone offer a solution?

JohnAA by Level 1: Joiner
  • 660 Views
  • 5 replies
  • 0 kudos

Apple Watch code 14

I’m hoping someone could please help. I forgot the password to my Apple Watch so I factory reseted the watch.Paired the Watch up to my phone again but when I try to set up the mobile service I get this…Oops, something went wrong. Try again and if the...

Ashley30r by Level 1: Joiner
  • 1055 Views
  • 7 replies
  • 0 kudos

Resolved! Call forwarding problems

I've been with O2 for 10+ years and use my mobile for my business calls. For years I've used a call answering service that my mobile diverts to if unanswered. Several months ago the time it was taking to divert started to become inconsistent so I tur...

johnnytv by Level 1: Joiner
  • 1418 Views
  • 1 replies
  • 0 kudos

My o2 app unavailable

Have been trying to sign in to the app and it keeps saying the app isn’t available for me. Please help.

Tarini by Level 1: Joiner
  • 585 Views
  • 1 replies
  • 0 kudos

Resolved! Added a VIrgin migrated number SIm to my o2 - it's gone

I have been a O2 customer with my main number for years. I've gotten another SIM from Virgin media a while ago as a part of a broadband deal and recently I've gotten a text that this SIM is becoming O2 as well. It's registered to my name and the same...

jtz1979 by Level 1: Joiner
  • 327 Views
  • 1 replies
  • 0 kudos

Resolved! In my 02 account

Hi there I keep getting error code 500 when I log in on my 02 app also my o2 account my number at the top is not my number on my 02 account on website any help will be helpful I mite ring customer service as well

Denzil2321 by Level 2: Apprentice
  • 469 Views
  • 2 replies
  • 0 kudos

Multiple text messages

At first I don't receive text message & then I keep receiving multiple copies of the same text message, over and over and over. It is so annoying, even so when you have to request a code to enter your bank etc. I have contacted O2 who keep saying the...

Valley by Level 1: Joiner
  • 869 Views
  • 4 replies
  • 0 kudos