Resolved! Old email address
I've recently been moved from Virgin to O2. My username is a redundant email address I no longer have access to. How do I change my email address to my current one?
Forum Posts
Resolved! sim swap
i have new sim card and want to keep my old number i have a pac code
Error Connecting to o2
I recently received an email from O2 after being 'transferred' from Virgin Media, containing a link which was supposed to take me to my new account. When I click on this link instead of going to my account, I receive the following message.I am using ...
Unable to receive international text messages [to UK phone]
I'm based in the UK and have been unable to receive text messages sent to my phone from outside the UK. I was a Virgin customer until the migration last month. Has anyone else experienced this? I phoned 02 - no help - a technician will get in touch a...
Resolved! Unnecessary data bundle
I topped up 10 pounds with the intention of getting my 7GB data bundle but instead it’s taking 2 pounds from me everyday to give me 100mb for each day. I never asked for this!! I want my 7GB back
Resolved! Fraudulent Account
I'm not an O2 customer, but I've had an O2 account fraudulently opened in my name (using an also fraudulently opened bank account). I reported this through the help desk as soon as I saw the hard search on my credit report. So far, the only correspon...
Bundle Not Activating
I have the PAYG £10 bundle. The last month's bundle expired yesterday, and the new bundle has not activated, even though I have the required £10 balance. I'm not sure how to fix this. Calling O2 would be the simplest option, but I'm abroad. The Whats...
e sim
How long does it take to swap to e sim?
broken handset
My phone got damaged last night and i just tried to turn it on but it made an alarm sound. Im worried about losing all the storage on my phone and i dont know if i have insurance to get a new handset
Could not call emergency number from abroad
Hi all, I was recently in Romania and I was not able to call the local emergency number, 112. I think the message my phone displayed was "Unable to dial number". I had to ask a local to call the number for me. What happened there and how can I make s...
