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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2605 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15390 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7281 Views
  • 6 replies
  • 0 kudos

Resolved! No signal

I am a new customer and chose O2 because it had good coverage both inside and outside in my area. I either get no signal or one bar and can hardly use my phone. I found a telephone number and reported it and they sent me a new sim but it is still the...

pjaycuk by Level 1: Joiner
  • 316 Views
  • 1 replies
  • 0 kudos

apple watch data plan

I cannot connect my data plan to my apple watch, I keep getting error 04. Can anyone help?

Resolved! Payment of bill

Hi ive just got a text saying due to my bill being paid, we will now be switching off incoming calls. I paid this on Thursday evening and are still waiting for my device to be put back. the ref for the payment is 36939167 many thanks

Kirsty95 by Level 1: Joiner
  • 265 Views
  • 2 replies
  • 0 kudos

Data Roaming Problem

Hi @O2Lisa and @megjess, I purchased two payasyougo 30 day 100 GB roaming SIM cards for my travels in Europe. The first SIM card had no problems and worked perfectly however when switching SIM cards I now cannot connect to 4G/3G/2G. I have tried all ...

Tahlia by Level 1: Joiner
  • 302 Views
  • 2 replies
  • 0 kudos

Resolved! Network issues in da14 5bl

Reported issues with data/signal in Da14 5bl almost 2 weeks ago...was told they were fixed...they aren't...signal is rubbish and data non existent...cant even run a speed test...can you look into this before I start looking elsewhere...this is gettin...

TomcatUK by Level 1: Joiner
  • 201 Views
  • 1 replies
  • 0 kudos

Resolved! Waiting for a new card

Hi I’m overdue to pay for my contract reason being iv had to order a new card and I’m waiting for it to arrive in the post,iv received notification saying it needs to be paid or I’m being charged extra but I can’t find anywhere to let them know I can...

Raphael1 by Level 1: Joiner
  • 352 Views
  • 3 replies
  • 0 kudos

Resolved! I have purchased a Nokia 215 from O2 which arrived today. It will not connect to the internet.

My Nokia 215 will not connect to the Internet or Facebook. It comes up with error. I have two pay and go sims in the phone which allow me to use the Internet. Any ideas how to solve this please. When I click on the Internet icon it says failed to con...

David726 by Level 1: Joiner
  • 709 Views
  • 2 replies
  • 0 kudos

Resolved! Broken mast

Every week since february i have had a message saying O2 are fixing our local broken mast near CT17 9LL. My phone is great elsewhere, but lousy at home where i mainly work!! My mobile is my main work phone number. I can connect the phone via wifi but...

Resolved! Can't download 02 app

I recently moved from France and have a new O2 sim card in my Apple phone. However, I can't download the 02 app. Every time I try I am told that it is not available for my region, but I have changed the region on my phone to the UK. Any ideas?

Parislady by Level 1: Joiner
  • 3338 Views
  • 2 replies
  • 0 kudos

Resolved! PAC code

I need my pac code and I’ve texted loads of times but keep getting the same response try again which doesn’t help at all I just want my pac code