Get tech support for your O2 issues

Resolved! My new O2 phone sim.

Hello, i have just changed from Sky to Virgin media.Included in the package was a sim card which i received from O2 yesterday.As i am already a O2 customer using a monthly paid sim i wish to do two things.1. change my existing number to the new sim ....

Poor connection at home

Connection of -116dbm at home. Help pages do not solve.

Unable to make receive text call

hi wrenched over from virgin kicking and screaming. Since coming over I have had no access to mobile data, several calls still haven't fixed this. Tried all the "fixes" still nothing Have sent out a replacement sim card to try but now I am unable to ...

No text messages and selected incoming calls

Hi, My number was ported to a Vodafone SIM fraudulently recently. I have it back, but cannot receive Text messages and only receive selective calls (i can find no pattern). O2 customer care are not very useful. Had new SIM card, done a network reset ...

Resolved! Apple Watch eSim Reset

Can any techs from O2 on here help with an eSim reset? customer service on the phone couldn't help and quoted a 24 hour timescale for a callback

SIM not provisioned

Hi, I'm looking for help regarding the following, A month ago (or so) my son lost his phone and we requested a new sim card from Virgin (prior to the 02 transfer) It was working fine until a few days ago when he started using his new phone. Now it sa...

Resolved! sim card

hi can u check if i am still on o2 x

You've now hit your 50MB/£51.50 limit. Roaming in USA

HiI’m in USA. I paid for USA O2 travel add-on before leaving. As soon as I landed I got a message saying: You've now hit your 50MB/£51.50 limit. If you want to use more you'll need to increase your monthly spending limit to £120 (200MB) by texting DA...

Resolved! Deleted initial password on move from Virgin but need it to set up new password

I didn't realise I would require the changeover password to enable my password to be personalised.Currently I am in the O2 app but cannot change my password or log in again if I iog out.Please will you send me a new temporary password or supply an al...

Resolved! iMessage/Facetime Activation Error

I received my new iPhone on Saturday 10th December and had to wait until Tuesday 13th for my number from EE to be ported to 02. This was completed at approx. 9:30am on Tuesday 13th. Since then, I have not been able to activate iMessage or Facetime. I...

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