Get tech support for your O2 issues

No Caller ID on incoming calls

Hi all, Problem that some have had, that I've experienced for a couple months now. No caller ID on any incoming calls. Tried swapping SIMs, tried a different phone, no fix. Had it raised to technical team but no call backs, absolutely nothing! I know...

OTP/OTAC messages not being received

Hi all, I recently ported my number to O2. It’s been over 24 hours since the port & everything looks ok on my device. Although annoyingly I was told I’d get a text before the move and I didn’t get anything. My old phone with my previously provider ju...

Resolved! PUK

How to locate PUK code

iMessage and FaceTime not working after port in from EE.

Hello Hoping someone or one of the o2 account advisors can help with this. I ported in from EE and the port was completed on Monday, everything seems to be working expect iMessage and FaceTime. I constantly get “an error occurred during activation” m...

Resolved! Replacement sim

Received replacement SIM card and it won’t load to phone

Resolved! Gainsborough ‪01427 370914‬ scam OTP

Something odd just occurred 18:28 O2 text advising OTP never asked for on its way and to be wary of scams18:28 unanswered call from ‪01427 370914‬ 18:29 O2 OTP text arrivesVery much doubt this is coincidental!Blocked number and reported as scamWhy do...

Resolved! ESIMs - How do I switch?

Hi, Thinking of switching to ESIM, so I can free up my physical SIM slot for travelling I’m on pay monthly, how would I switch? Also, how is support from O2 on esims?

Link from App

Logged into app, but when looking to book priority tickets it just takes me to a ticketmaster page which says they are selling tickets for o2 priority and a countdown to the general release…any help?thanksJT

Resolved! Problems porting old number to o2

Hi,I recently joined o2 and asked for my old number of 22 years to be ported over using my previous providers pac code. It’s been 3 days and the number still hasn’t ported over despite my old sim being disconnected and the old number now going straig...

Resolved! Porting problems

Hi,I'm in the process of trying to port my old number from Three. I was told this would happen yesterday and customer services told me it was all in hand. The number I want to keep has been going direct to O2 voicemail since yesterday lunchtime but h...

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