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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6577 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1327 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2891 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2576 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1936 Views
  • 6 replies
  • 0 kudos

High Data Usage

What is it about high data usage on o2? I am on a 5GB tariff contract as previously I had a 20GB contact which was too expensive and was told that I only used less than 5GB. Now I am churning through my data and having to add on expensive bolt-ons. W...

Sharon5 by Level 1: Joiner
  • 192 Views
  • 2 replies
  • 0 kudos

Resolved! Old account number

Hi. I have an old sim for which I have managed to find the user name and also have the phone. Its an old old sim from the "pay for life" when you made one payment and that was it. The username is clearly a computer generated one. I'm trying to link t...

Resolved! Contracts

I have a new email and I have two more contracts to a diff email how do I change it so I can see them

Jon87 by Level 1: Joiner
  • 212 Views
  • 2 replies
  • 0 kudos

keep my number form not working

Switching from pay as you go to monthlyI recently switched from Pay as You Go to a monthly set debit amount and was sent a new SIM card. I want to keep my old number but the online form that I was told to fill in hasn't worked since I got my new SIM ...

AbiSindy by Level 1: Joiner
  • 182 Views
  • 1 replies
  • 0 kudos

Resolved! Paying bill

When I try to pay my bill it says “this information is not available at the moment please try again later” I have been trying for 3 days.

Resolved! replacing a simcard

Hello, my son has got hold of my simcard out of my phone when i was sorting it all out because my partner needed to use my phone so as i swapped the sim and put it on the side he has got hold of it and lost it i need one with the same number as i hav...

You stole my details

why I cannot change my details, there is another number which is not valid. I told about that years ago but there is still the same issue.

Ivka by Level 1: Joiner
  • 185 Views
  • 3 replies
  • 0 kudos

Resolved! 4G not working despite having 14gb data

I’ve tried switching it off and on again multiple times but for some reason my 4g doesn’t see to work, it worked for a day or two and now I’m left with nothing. phone will work perfectly when connected to wifi but as I’m on the move all the time I ki...

AaronK3ll by Level 1: Joiner
  • 158 Views
  • 1 replies
  • 0 kudos