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Number not ported from Plusnet to O2

Transferred from Plusnet mobile to O2 3 days ago. Received the new SIM. Phone Number is blank on my phone, and my old number has not been ported. I do have the new number written down, but want to retain my old number hence why when I signed up I ent...

Apple Watch Ultra no connection

My Apple Watch ultra is showing no connection and has been since I purchased it.

Resolved! Bolt on

I bought a bolt on when I was on holiday because there wasn’t any WiFi. I need to stop it now as I don’t want it to continue over the expiry date. How do I do this please?

Resolved! Parental control

Hi how can I remove parental controls from my data?

Virtual assistant or customer services

Hugely frustrating system in that no matter what I try I can’t access the virtual assistant or find any way of contacting customer services???

Resolved! PAC code transfer into O2 does not work

HiI joined O2 last Monday 22nd May 2023. Since then I have tried to port my number from my old network (Tesco) many times and it never works.I have spoken to customer services 6 times and every time they fill out this form and nothing happens. Someti...

Checkout

Still cannot checkout to finish my order of a Smartwatch. Comes up that it is not working. When will this be fixed.

Phone Bill

Hi I’m trying to access my phone bill but can’t get on to my account on the app or online

Resolved! PAC code

Please can I have a new pac code. The one I have got doesn’t work

Resolved! Stolen sim card

my phone recently got stolen but i have gotten it back. theyve wiped it and taken my sim card and i cant get hold of any agents on the O2 virtual assistant and i cant do phone calls. I urgently need a replacement sim because i cant log into my bank a...

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