29-09-2023 04:22
My phone number is no longer recognised. I still get a data connection but I don’t seem to have a phone number anymore. I’ve done a sim swap and tried the SIM card in another iPhone but I still can’t make/receive calls or text messages. Nobody at o2 seems to have an answer and it’s been like this for 7 days now.
29-09-2023 09:03
You have to persevere with O2 @Allan4156
You need to call customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
If you have no access to a phone then use Skype to call 0800 032 1402 Guide: A Guide to Skype
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
Veritas Numquam Perit