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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2888 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5038 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15758 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8044 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7430 Views
  • 6 replies
  • 0 kudos

Broken phone

I'm returning my flip.phone the I dropped yesterday, I've been advised to restore factory setting but the screen does t work now so I can't

e-sim installed, but not registering on network

I recently installed an e-sim and while it appears to have installed successfully, downloaded itself from O2 etc, there's an exclamation mark on its icon in the status bar and a message to say 'no service' and 'selected network (O2-UK unavailable'. I...

And2i by Level 1: Joiner
  • 256 Views
  • 1 replies
  • 0 kudos

Mobile data not working in Italy

We have two iPhones, both on the same contracts paid on one bill. Both are in Italy at present. 1 works fine, and the second cannot get mobile data. Settings are identical and all set to automatic. Any suggestions?

Emma62 by Level 1: Joiner
  • 169 Views
  • 1 replies
  • 0 kudos

Trouble connecting to data in Italy

Hi can anyone help my iPhone 14 won’t connect to data in Italy. Rang O2 who advised they will escalate but it could take 5 days to get back to me. I need my phone for sat nav asap. APN settings are idata… tried changing to mobile… but no change anyth...

Deb_buzz by Level 1: Joiner
  • 176 Views
  • 1 replies
  • 0 kudos

88222 scam number

I have been charged £10 extra on my bill for text messages that have been sent to me from 88222. I have not contacted this number and have not subscribed to anything, so why am I being charged for text messages I didn't ask for?

Jenonnet by Level 1: Joiner
  • 1196 Views
  • 10 replies
  • 0 kudos

Resolved! Can i change the number of my pay monthly sim?

Hi,Is it possible to chage the number of my pay monthly sim? I got a phone and sim for my Son but he no longer needs either. Can i use his ph9ne and sim but transfer my number?

Janf by Level 1: Joiner
  • 177 Views
  • 1 replies
  • 0 kudos