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Returns Reference Number

Hi, I am returning a phone I ordered online with O2. Royal mail is asking for my O2 Returns Reference Number. I want to be sure that the Returns Reference Number is the same as the Tracking reference seen in the return form that O2 has emailed to me?...

Slendav by • Level 1: Joiner
  • 1141 Views
  • 1 replies
  • 0 kudos

No signal

I have no signal or data

Nik8 by • Level 1: Joiner
  • 531 Views
  • 3 replies
  • 0 kudos

No signal

I have no signal 

Nik8 by • Level 1: Joiner
  • 411 Views
  • 2 replies
  • 0 kudos

Resolved! How do I contact o2 to receive money owed to me

Hi, I've paid my final bill already. O2 sent a text message letting me know that I was overcharged. It states I'm to get in contact to retrieve my money. I've tried my o2 account and I have phoned a few different numbers to no avail. I'm guessing as ...

Arly2 by • Level 1: Joiner
  • 569 Views
  • 1 replies
  • 0 kudos

Call disconnect

Prior to January/February 2024 I had little or no issue with phone calls. Since then there is a growing issue with phone calls randomly dropping out - this morning one call dropped out twice with a known caller who lives within 6 miles of my home. I ...

CW35 by • Level 1: Joiner
  • 448 Views
  • 1 replies
  • 0 kudos

Migration to the new billing system

Hi all, This question might be asked a number of times, but I need some tech support here.On April 30th I received an email about new billing system and requirement to contact O2 to keep my number as they failed to transfer me automatically.I did it ...

No roaming or signal

Hey, since landing in Ibiza last week my phone won’t allow roaming or signal even though they’re all switched on. Since returning back to the UK it is still not working. It originally had two numbers but now both have disappeared, any help would be g...

Resolved! Alcatel link zone

Have followed the instructions to the letter, downloaded the app on my iPhone, connection not found. Followed instructions which states go to settings page but not clear what I am looking for on settings page. Instruction very poor and need help to l...

Easy-life by • Level 1: Joiner
  • 1739 Views
  • 6 replies
  • 0 kudos

Not recieving all text messaages

Hi my number has recently been switched too 02 and I'm having issues receiving all text messages phone calls work just fine. I can send text's and others receive them but I am not receiving the responses.

pafsmith by • Level 1: Joiner
  • 462 Views
  • 1 replies
  • 0 kudos

Resolved! Rolling plan switched

Hello, I had switched my rolling plan last night, but it still hasn’t activated yet

Facts by • Level 1: Joiner
  • 407 Views
  • 1 replies
  • 0 kudos
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