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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Text messages

Why am I being charged for text messages from UK to South Africa when my contract says I have unlimited text messages and doesn't specify that these are to UK only?

Smifto by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Receiving my New Tariff

Hello. I changed my Tariff from a £5 bundle to a £10 bundle To have 4G, once it was confirmed I had a £10 bundle I added £10 top up to my account however now it’s saying my new bundle will take effect on the 20th December which is in 13 days. I need ...

HLMA by Level 1: Joiner
  • 1 replies
  • 0 kudos


I am a central Winchester resident and have been having problems with my phone signal for months now. It has been especially bad over the past 3 weeks - to the extent that I cannot even obtain 3G coverage or a phone signal when out of the house. I am...

Resolved! Old Bills

I am looking for old bills, I have been with O2 for years but on the dropdown list for old bills I can only see 2 options, this months and last months bills. How on earth do you get hold of anyone at O2 to sort this out? The never ending loop on the ...

Morrsj1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Applying for monthly ipad

Hi there I applied for a pay monthly iPad on Sunday. It states it can take 24 hours to accepted and I will get an email back letting me know if the order has been accepted but I am yet to hear back do you know if there is a way I can contact 02 to fi...

Frankie2_ by Level 1: Joiner
  • 1 replies
  • 0 kudos

barred SIM

My SIM is barred and I can't call to fix the issue. I had a delayed payment which is now paid. Yet, still barred. Any advice on what to do?

Haifa by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Help with ring tone volume

Hii am having trouble with my new iPhone 11 it rings however the ring tone rings twice at a normal volume then goes quiet? I’ve tried everything I can in the setting but can’t seem to get this resolved?

Resolved! upgrade

Hello, Please can I discuss my upgrade options