Get tech support for your O2 issues

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! Call about payment

Hi there, I have been contacted about 6 times in the past few days by different numbers asking for payment. Originally there was issues with my direct debit and the payment came out of my bank account and then was refunded? the refund wasn't prompted...

Resolved! Do I need to change my SIM?

Hello, I’ve just switched from a contract to a SIM only and I’ve been sent a new SIM card. Do I need to change my SIM even though I am already an 02 customer? If I need to change, how do I keep my same phone number and ensure I don’t loose any data?

Resolved! complaint

ive been trying to contact yourself on o2 to speak to you for 2 days and still nothing .your service is rubbish

Resolved! upgrade want to speak to a guru

hi want to upgrade app won't work want to chat to someone

Resolved! Dont seem to be registered for Volt

I ordered my new o2 phone contract 17th Nov and recived the phone on 2nd Dec. I'm already with Virgin Media with the same name and address. I havent had any notifications about Volt. It says it could be 14 days but its been 3 weeks. Could I get some ...

Resolved! old bills

how do i check old bills

Resolved! Contact

How can I make contact with o2 if my services have been restricted and this is my only way of making calls/texts.I have tried the online chat but they are busy all the time

Resolved! Sim not working

I have received a new device from insurance however any sim that i put in the phone will not register so there is nothing happening?

Resolved! Im abroad within EU free roaming zone - my pay as you go sim does not work

Hello I would be grateful for some help.0. Im using th samsung galaxy s10e phone.( Currently Im on holidays in Poland - EU - when trying to use roaming (calls, text, data) - my sim cancels all connections). 1. I have a problem when my sim is connecte...

Resolved! No network signal

Hi, hoping someone can help me, since i rang 02 to upgrade my sim only i have not had no signal/can not make/receive calls, no text messages can only connect via wifi. Disappointed as its cost me a lot as im due to use my phone for work - i can not r...

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