Change of sim card

[Shingai]

Good morning, I have been informed that as of Monday you are blocking all sim cards with virgin origins as a way to upgrade. Is this correct?

[MI5]

@Shingai 

If you've received a text or call about this It's a well known scam.

Forward the scam number to 7726 - It's free.

Other ways to report here including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/scams/7726-reporting-scam...

[pgn]

As over 99.9% of VMO2 customers have now been moved to the new billing system 360, it may be a genuine message to catch the last few thousand customers still using Virgin Media SIMs - you can trade in your SIM in person at an O2 Shop, but you will need to take some photo ID with you, @Shingai - be careful not to click any links in the mail or SMS you received, as pointed out by @MI5 above, but check out the situation by contacting O2, all the ways in here Guide: How to find help & contact O2 if you do not have access to MyO2 via the App or via web browser here: https://accounts.o2.co.uk/signin

Good luck!