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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3118 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5124 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16161 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8187 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7578 Views
  • 6 replies
  • 0 kudos

Suddenly not receiving texts from the NHS-NoReply service and have missed some appointments now.

Hi, I'm looking for help quickly please. Up until April of this year I was able to receive text messages from the NHS which came through to me as NHS-NoReply. However, since then, none have come through to my mobile and I've missed some hospital appo...

Resolved! Air pods

Are my air pods under warranty bought November 2021

Annie6951 by Level 1: Joiner
  • 151 Views
  • 1 replies
  • 0 kudos

Reception issues

I bought a new iPhone 14 about 10 months ago. Network is O2 and BT wifi. Constantly people say they can’t hear me. I’ve tried doing the usual tests but I don’t seem to be getting anywhere. Looking for any advice please.

LindaJ by Level 1: Joiner
  • 166 Views
  • 1 replies
  • 0 kudos

Resolved! Don’t answer this number! Or any from people asking for OTP’s!

Don’t answer this number: +44 20 3838 2296 from London! I’ve received a call from this guy for weeks now because at first he seemed super friendly and legit but I was busy so asked him to call me another time. Well today I finally carried on the call...

DavidDarko by Level 1: Joiner
  • 42140 Views
  • 1 replies
  • 0 kudos

Resolved! O2 calls

I keep getting calls from people claiming to be o2 saying I can upgrade now for free and have a reduced monthly contract payment- is this legit?

I’m on iOS, Call waiting isn’t working

my call waiting is enabled on iOs … however since I’ve been moved to O2 I get a missed call message to my text instead this is extremely dangerous for me as I’m disabled, & if waiting for a consultant/Dr call back. It’s impossible for me to get back ...

JayJay007 by Level 1: Joiner
  • 264 Views
  • 2 replies
  • 0 kudos

Resolved! Account number

How do u get your account number if you’ve never had a bill before

Porter2 by Level 1: Joiner
  • 213 Views
  • 1 replies
  • 0 kudos

Urgent Help Needed with O2 Billing Issue

Hello O2 Community, I hope you're all doing well. I'm reaching out here because I've been facing a frustrating issue with my O2 account, and I'm seeking your assistance and advice. Here's the situation: In June, I used my boyfriend's bank card to top...

Doris000 by Level 1: Joiner
  • 866 Views
  • 6 replies
  • 0 kudos

Roaming not working in italy

Roaming doesn't work for me in Italy.I tried all possible solutions. in March it worked with the iliad network.Now its not working, i tried reset apn, airplane mode, remove sim, change all networks.it always connects to tim, trying many times I can c...