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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5970 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1038 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2292 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2164 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1601 Views
  • 6 replies
  • 0 kudos

Resolved! Unauthorised removal of a bolt on

Yesterday I purchased a one-off bolt on (unlimited version) which is valid for 31 days. Whilst the purchase was successful, when checking my account, I noticed a message stating that said bolt on will be removed tomorrow as per my request. In no way ...

Tayulie by Level 1: Joiner
  • 69 Views
  • 2 replies
  • 0 kudos

4G Calling - receiving calls

Hi there, I am currently in a property with no wifi connection and little to no phone signal, but I have 4G on my phone. I need to make and receive phone calls, does 4G calling facilitate me being able to receive and make normal voice calls without a...

Jack95 by Level 1: Joiner
  • 223 Views
  • 16 replies
  • 0 kudos

Resolved! text message retrieval

My Samsung SGH-E720 deleted a load of my stored text messages by itself and i'm wondering whether there is any way to retrieve them please?It's obviously an old phone and not a smartphone.I was reading a single message. afterward i deleted that one a...

tommorage by Level 1: Joiner
  • 131 Views
  • 3 replies
  • 0 kudos

Resolved! New Contract - Old Number not Moved Over

I bought a new line the other day monthly contract and supplied my PAC code from Vodafone. The sim cameI I placed in phone but it is a new O2 number, how do I get my old vodafone number on this line, I gave the details online with the purchase of the...

Resolved! Pay as you go bundle

I'm currently on the £10 bundle which runs out on the 9th December but I have no data left and have so far spent a further £24 buying the 3GB bolt on twice, not cost effective at all!,I want to change my bundle to the £30 bundle but I need have it ac...

1leeson1 by Level 1: Joiner
  • 116 Views
  • 3 replies
  • 0 kudos

Resolved! phone number

ive just upgraded and moved all files i want from old phone to new phone,how do i move my number across

34 by Level 1: Joiner
  • 49 Views
  • 1 replies
  • 0 kudos

Resolved! Password

When I enter my password to access O2 my mobile it says its incorrect, so I asked for it to be reset, when I receive a code I am told it is invalid, this happened on 3 or 4 occasions. I then went on my laptop, entered my password and gained access st...

Liz21 by Level 1: Joiner
  • 94 Views
  • 1 replies
  • 0 kudos