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Lottieansell1
Level 1: Joiner
  • 1 Posts
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on ‎16-06-2024 09:35

on ‎16-06-2024 09:35

hi there, my data is not working and I think this might be due to failed payment method! I am unable to get into my account to check this and pay it as it is trying to send me a text message to confirm it’s me, which I am unable to receive as I have no data or service! Are you able to help me please?

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MI5
Level 94: Supreme
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on ‎16-06-2024 11:30

on ‎16-06-2024 11:30

@Lottieansell1 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider setting up a direct debit to avoid future issues.

All details here Guide: How to Pay Your Bill (Airtime & Device Plans) 

Use Skype to call Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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