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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 7050 Views
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1896 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4237 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 3264 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 2315 Views
  • 6 replies
  • 0 kudos

Resolved! Sim lost

Hi, i have lost my sim and i can’t find it anywhere, i would like to order a new replacement sim please!

Regele by Level 1: Joiner
  • 122 Views
  • 1 replies
  • 0 kudos

Resolved! Sim

My new sim isn't working in my new phone, I have no signal and I don't have my old sim so I can't even put that in my new phone. None of the advice to get it working has worked so not sure what to do to make my new sim work ! I have kept the same num...

Chloe02 by Level 1: Joiner
  • 144 Views
  • 1 replies
  • 0 kudos

Resolved! Sim

I've just upgraded my phone. I've been sent a 5G sim is this going to allow me to keep my old number?

STHOMAS by Level 1: Joiner
  • 98 Views
  • 1 replies
  • 0 kudos

Resolved! Iphone order

I placed an order last night for my daughter for the new iPhone 13 she actually did the order as she is quicker than me she believed that it said next day delivery but on the order that came it mentioned standard delivery so please could you advise

Sooty05 by Level 1: Joiner
  • 145 Views
  • 1 replies
  • 0 kudos

Resolved! Swiping network to o2

My EE number has not come across. Does it take more then 24hr ?

Glen1090 by Level 1: Joiner
  • 126 Views
  • 1 replies
  • 0 kudos

Resolved! Bill

How to View bill for 2 devices

__ by Level 1: Joiner
  • 174 Views
  • 1 replies
  • 0 kudos

Resolved! Business phone and Apple watch

Hi - I have an work iPhone/02 account and have purchased privately an Apple Watch - is there anyway (with approval from work) that I can get cellular for my watch as currently the phone stops me at point of trying to add cellular because it’s a work ...

Frank1 by Level 1: Joiner
  • 703 Views
  • 3 replies
  • 0 kudos

Resolved! New Sim

Hi, I have been an O2 contract customer for 7+ years and I want to get a new O2 sim card deal (from the O2 webpage) which is better for me. I also want to keep my number. Will I be able to change?Thanks.

Simonpup by Level 1: Joiner
  • 107 Views
  • 4 replies
  • 0 kudos