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Forum Posts


IS THERE ANY NUMBER I CAN DIAL and be guaranteed to speak to someone in the UK? I AM GETTING SICK AND TIRED of dialing either customer care or payment management and speaking to someone who either or both has NO grasp of the English language!!!!!!!!!

geeze34 by Level 1: Joiner
  • 8 replies
  • 0 kudos

Emails not coming through on iphone

hi can anyone helpi think I have deleted my email address and there are no emails coming through on my phonei I think I deleted my user name by mistake hope someone can help me pleade

Pa2 by Level 1: Joiner
  • 1 replies
  • 0 kudos


I pay monthly and as far as I’m aware it’s being taken out my bank. I have signal and Wi-Fi but when I try to call out the call fails. People can call me but not the other way. I can call on WhatsApp because I have Wi-Fi. I have turned airplane mode ...

Jw12 by Level 1: Joiner
  • 1 replies
  • 0 kudos

my tariff no free

I have a topped-up account for £15, but I don't have free calls, why have I always had them, they take money from my account when I call and I should have free calls, my number is (REMOVED)

Pawel75 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Voicemail pin number

Just returned to O2 for sim only monthly and have received a voicemail from “Network Provider” asking me to set a PIN number so I can access voicemail from any phone. Sounds like a scam but not sure. Don’t want to have the facility but can’t even del...

peter51 by Level 1: Joiner
  • 1 replies
  • 0 kudos

My account

Hello, i am an existing customer. Can not access my account. The app says this after entering my password:08:14Something went wrong.Oops. My 02 isn't available to you yet.If you're new to 02, it can take up to 48 hours for your account to be ready.If...

Anita3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Voicemail notification texts

I’ve just got a Nokia Flip 2660 to field work calls/texts. Calls are coming through either direct or diverted from a landline number.When I receive a voicemail I get a text notification, several for the same call (?3) but although I can access and de...

Resolved! How to get a PAC code when mobile is broken

Hello - so I need to get my PAC code as moving to a new provider.However my mobile screen is completely smashed so I cannot view messages & am being told that the only way O2 can send me my PAC is via text? This seems ridiculous as so many people mus...

SF29 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! esim card ----no data on samsung galaxy z flip5

I received my phone on the 3rd of Jan, but he esim card didn’t work (said no sim card)Yesterday morning I went into an o2 shop for helpThey gave me a QR code for a new esim cardI did the following:SettingsConnectionsSIM card managerClicked the + butt...

Ria55 by Level 1: Joiner
  • 8 replies
  • 0 kudos