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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Nhs discount

If I was to upgrade my phone how do I carry over my nhs discount? Thank you

LS1992 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Add another number

I’ve got a pac code to join 02 with another number to my account 

Russ4 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Extend my bill payment date please

Evening can anyone tell me how to extend my bill payment date out of hours as I can’t get hold of anybody on the phone as all calls are barred thanks

Resolved! I phone SE

My Iphone says no service

Dush by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! keep old number

I've upgraded from pay as you go to sim only monthly contract and want to keep my original number . I went to the local shop yesterday to have this done and was assured that this was possible and had been arranged. I notice that I have been transferr...

Omara1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! No internet for 3 days and no help available!

Since Wednesday evening my phone internet doesn’t work. it shows that I have 3/4G but unless I am connected to wifi I cannot use the internet at all. Please can you advise as to why this is happening and when it will be resolved. it’s rather frustrat...

Resolved! Bill

I need to speak about my bill no online chats are working and I can’t call as phone cut off

Resolved! Advice please, I bought wrong 02 sim

I bought a Doro 1360 big button no internet mobile phone for my elderly brother who is in hospital. I bought an 02 Sim and put £20 on it just for calls. I set the phone up and it said balance £20, but after a short while and without using the phone, ...

Art9 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Mobile data on iPad

I’ve just upgraded my iPad mini to the cellular version, and bought a pre-loaded data sim for it. Sim in, mobile data on, but I can’t download from either Kindle or Guardian Editions - both the reasons I wanted mobile data. I can do both on my phone ...

Pat45 by Level 1: Joiner
  • 1 replies
  • 0 kudos