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O2 have wiped out my wife's account

Can no longer access my wife's account. Email no longer recognised, so cannot reset password or anything. Customer services laughed when I said that they are able to send bills each month yet do not recogise the email account. They are a nightmare to...

Resolved! Transferring eSIM

Good afternoon, I’m trying to transfer my eSIM to a new phone but can’t use my old phone as the screen is smashed. Kind regards,Mike

email

I appear to be put on a business account for some reason,I didn't want that, now I can't make any calls,I have been with o2 for many years I am a pensioner,and am finding this all very stressful please help [Mod edit: Please do not share personal det...

Beats Promo code

Good afternoon, I took out a new contact on iphone 15 max pro on 4th June but have still to this day not recieved the promo code for £1 purchase.Can you help in this matter?Cheer Mark

Account

My phone is broken. I am trying to login to o2 from my laptop but it is sending security code to my phone. I cannot access the code as the screen is completely glitchy. Is there another way of accessing my account, e.g. through email?

I still have blocked calls, text messages and internet and I paid the bill

Hello I still have blocked calls, text messages and internet and I paid the bill

Cant get activation code

Hi. Please help me I cant get any codes for activation on to enable to login

Cannot receive texts and cannot access ebay or Facebook accounts

I have had problems with my number for some time but the current situation is that I can't receive texts and can't access my accounts. I've managed to get into google but no way to get into ebay or Facebook without second stage notifications. I've sp...

Access to O2 app

Hi folks,Despite many attempts over several weeks and chat with team, I still cannot access my O2 app from mobile and on computer, message says no services or products linked to account, despite accepting my username and password.Error message on mob...

Esim nightmare

OK, so I've called customer services four times - been bounced around between people who can't help. I just upgraded my phone and made the error of choosing the eSiM option. Now my new phone (iPhone 13) doesn't work as a phone - and my old phone (iPh...

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