Get tech support for your O2 issues

Poor connection in good coverage area

I am in RH2 Surrey where the 4G coverage is supposed to be good inside and outside. I recently switched back to O2 and have found that the max bars I get are generally 2! everything runs really slowly. I have switched my phone off and on again and re...

Data usage with the IMEI NUMBER and make of phone

I have been waiting 3 weeks for a simple email to show data usage and include the make and model and IMEI number on the same email, because my phone is purchased from virgin and the data is with 02 this is to hard for you both to have both items on t...

O2 app

Hello, I have a vigin media pay monthly phone and when they merged with o2 I can not access the o2 app to keep track of my tariff

How to cancel a data sim

We have a data sim for a Wi-Fi mobile box that we want to cancel but can find any help as to how to it has a separate number to the phone but can find the option to cancel it , we are not in a contract and want to keep the other number & Phone!

Bills

I would like a list of invoices from March 2023 to March 2024 for work purposes. Can this be emailed to me please? I have tried downloading but are unable to get them all. Thanks

Switching from esim to traditional SIM due to device's incompatibly

When signing up I picked the esim option to transfer my number from my old provider to 02, however I'm unable to find the esim option on my phone. I did a little searching and I found out my phone isn't compatible although 02 told me it was, I now ne...

My data

My data is not working

Phone Calls and Data usage from Spain

When I was in Spain in May I was unable to make Phone Calls or use Data (for Google Maps etc). Reading about my Bundle it seems that I should be able to do both. But Data Roaming was always greyed out so I could not turn it on. Why am I having this p...

Earphone promo code not working

Good evening just trying to claim my beats headphones offerBut the promo code is not working any help greatly appreciatedjason

Stay with O2 but new SIM via USwitch

Hello allI'm already with O2 but I want to change my plan to something cheaper.Trouble is that all plans available via the O2 website are too expensive so I want to go through a switching website (USwitch to be precise), They have a SIM only pay mont...

O2

Forum Posts