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Forum Posts

Resolved! Unpaid Bill now paid but phone still off.

All incoming and outgoing calls are turned off as are messages. How do I get in touch with 02 to reactivate my phone? Any number associated with them just cut off instantly.

Resolved! Change from Tesco to Virgin

1. I have purchased a new VOLT contract from Virgin Media.2. Tesco have provided a PAC code so that I can transfer my old number.3. Virgin o2 have sent a new SIM with a new number which I want to change to my old Tesco number.4. All attempts to Reply...

Chopper by Level 1: Joiner
  • 377 Views
  • 2 replies
  • 0 kudos

Resolved! Scam calls

I am gettin calls saying it’s o2 is this a scam or are you trying to call me?

Chris369 by Level 1: Joiner
  • 280 Views
  • 1 replies
  • 0 kudos

Resolved! PAC code

Need to get a PAC code but cant access phone to send text

MicKT1 by Level 1: Joiner
  • 240 Views
  • 1 replies
  • 0 kudos

Resolved! Data discrepancy

My new order NC71748393 says 5Gb of data whereas my contract through Virgin states 10Gb can you confirm I’m getting the 10Gb I was originally told?

London masts down :-(

What is happening in London with masts not working properly? I am having a major problem because there are masts not working properly both in the SW2 and TW10 postcodes. It means that I have essentially no coverage whilst at work and at home since la...

GGG333 by Level 1: Joiner
  • 291 Views
  • 1 replies
  • 0 kudos

Cant log in due to security check

I am trying to log into our business account but it is saying to select a mobile to send a code to. I have no idea who's number this is. I am in accounts and want to pull off bills. I do not have a company mobile. What do I need to do?

CC8 by Level 1: Joiner
  • 360 Views
  • 1 replies
  • 0 kudos

Resolved! PUK code

My son has locked my SIM card and I don’t know the puk code, I am trying to log into my o2 account but I’m not sure whether I can receive the text to verify my number as I had to change the password

S-23 by Level 1: Joiner
  • 341 Views
  • 1 replies
  • 0 kudos

Porting

my phone number was supposed to port yesterday but my phone is still showing no signal. I have tried restarting the phone several times but it still shows no signal.

Sophie36 by Level 1: Joiner
  • 308 Views
  • 1 replies
  • 0 kudos

Resolved! NCK for an unknown network

Hi, I am an o2 sim only customer, I have purchased a refurbished phone from an online retailer and it has arrived locked and asking for an NCK code, I have contacted the retailer and they can't help other than a refund which code take up to 30 days. ...

Joe901 by Level 1: Joiner
  • 298 Views
  • 1 replies
  • 0 kudos