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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! New sim

Hi, I've been using an iPhone 6s on 4G but am now waiting delivery of an iPhone 12 on a 5G package. Am I correct in thinking my current sim should work on the iPhone 12 connecting to 4G service and I only need to swap sim to connect to 5G. Thanks in ...

Iany by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! previous bills

Hi, can someone tell me how I now view previous bills? I have always been able to do this until now? I don't get paper copies of my bills as I requested not to but now need the last 3 months bills today!!!

scurry by Level 1: Joiner
  • 1 replies
  • 0 kudos


I have an i phone SE - several times recently I have had calls from people I don't know asking why I had just rung them, and what did I want. I definitely had not rung them. At first I thought it was an error but it keeps happening. Is it possible fo...

Resolved! Apple Music

Hi, I have recently taken out a contract with o2 and I was given 6 months free Apple Music. The link isn’t working, I contacted 202 and no one had any idea what I was talking about and said I must be confused with amazon video. Can someone please hel...

Lauren99 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! I need help with a Samsung s21 5G 128GB ODIN MODE (SVB Fail)

Hi, when we returned from a meal out last night, her handset was locked in ODIN mode (SVB fail). I tried switching off, but it restarted itself and landed back at the same page. What can I do?

Ray7 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Fraud

I am being charged for iPhone 13 I didn’t order 

Suebou by Level 1: Joiner
  • 1 replies
  • 0 kudos

Restricting my calls!

I have had enough!I upgraded my phone last week and was sent a new sim which would not activate so after no response from customer service after 45 minutes I had to travel to an o2 shop which was the other side of town as most o2 shops have closed do...

Resolved! Account

Hi Iv just had a text saying my bundle will be cancelled but I was on the phone with o2 and my payment was agreed To be paid next week Friday please advise

Nathan10 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Lost phone

Hi I’ve lost my phone and need to blocked some no one can us it