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Phone number crossover

My partner recently took a contract out on my account. She requested to have her old number from her pay as you go sim transferred to her new phone sim which we got told will be done. We have been into our local store in Ipswich everyday since Friday...

Keiran17 by • Level 1: Joiner
  • 1001 Views
  • 6 replies
  • 1 kudos

Esim

I left a message here yesterday but cannot find it.My Esim is still not working, I have no idea what to do with my phone, as I cannot make a call as my phone has no sim, yet the long number I have entered in the phone says it is either wrong or has b...

Returns Reference Number

Hi, I am returning a phone I ordered online with O2. Royal mail is asking for my O2 Returns Reference Number. I want to be sure that the Returns Reference Number is the same as the Tracking reference seen in the return form that O2 has emailed to me?...

Slendav by • Level 1: Joiner
  • 818 Views
  • 1 replies
  • 0 kudos

No signal

I have no signal or data

Nik8 by • Level 1: Joiner
  • 392 Views
  • 3 replies
  • 0 kudos

No signal

I have no signal 

Nik8 by • Level 1: Joiner
  • 290 Views
  • 2 replies
  • 0 kudos

Resolved! How do I contact o2 to receive money owed to me

Hi, I've paid my final bill already. O2 sent a text message letting me know that I was overcharged. It states I'm to get in contact to retrieve my money. I've tried my o2 account and I have phoned a few different numbers to no avail. I'm guessing as ...

Arly2 by • Level 1: Joiner
  • 380 Views
  • 1 replies
  • 0 kudos

Call disconnect

Prior to January/February 2024 I had little or no issue with phone calls. Since then there is a growing issue with phone calls randomly dropping out - this morning one call dropped out twice with a known caller who lives within 6 miles of my home. I ...

CW35 by • Level 1: Joiner
  • 313 Views
  • 1 replies
  • 0 kudos

Migration to the new billing system

Hi all, This question might be asked a number of times, but I need some tech support here.On April 30th I received an email about new billing system and requirement to contact O2 to keep my number as they failed to transfer me automatically.I did it ...

No roaming or signal

Hey, since landing in Ibiza last week my phone won’t allow roaming or signal even though they’re all switched on. Since returning back to the UK it is still not working. It originally had two numbers but now both have disappeared, any help would be g...

Resolved! Alcatel link zone

Have followed the instructions to the letter, downloaded the app on my iPhone, connection not found. Followed instructions which states go to settings page but not clear what I am looking for on settings page. Instruction very poor and need help to l...

Easy-life by • Level 1: Joiner
  • 1412 Views
  • 6 replies
  • 0 kudos
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