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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Wifi Texting

Having enormous difficulty getting to "chat" to any one other than the Autobot who like s people but doesn't really help! I ahve a Samsung Galaxy 10Note+5G. Wifi calling is set up because the mobile coverage in my remote are is only spearse with 2G/3...

JL126 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Sign up

Hi, I have just signed up and arranged for click and collect of my new handset. The fee has been taken, and a new direct debit arranged, however, when I’m trying to log in, with the code sent via text message, it is saying that the number is already ...

IainW by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! SIM card hasn’t worked for 6 month

Hi since getting my Samsung s21 my o2 SIM card has never worked can some one help and get it working I’ve had to get a gift gaff sim to use cause I’ve been on the phone to o2 a million times and no one can help I’m pay monthly for nothing basically

Dan99 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Number was ported but nobody can call me

I don't know if I'm on the right board, but we ported my son's number from virgin. We provided pac details on Thursday of last week, and the number change showed on my account yesterday. However, whilst he can call and text out, nobody can call him. ...

Resolved! Virgin to o2

Just switched from virgin to o2 was told I would have a temp number then would change to my old phone number. Any idea how long this takes and do I have to do anything. Thanks

Resolved! No signal

Hi, I would like for someone to contact me regarding the no signal in this area, I will not be paying my full bill as I have had no signal for over a week now.

Resolved! Virgin Mobile to o2 mobile

I have just changed my Virgin package which included a free mobile sim card. As a result I have now been switched to o2. I received a new sim card this morning but want to retain my old number. I have a PAC code but am unsure what to do next.

Resolved! Contract cancellation

I cancelled my contract 3 weeks ago and 02 are stil taking money from my account for the contract and haven’t paid me back the upfront cost either. I would like to be refunded for the upfront cost and the money for the contract

Resolved! Keep my number

Hi I've upgraded to an A32 5G. I've transferred all my info apps etc to new sim using smart switch. Everything is working. All I want to do is keep/transfer my number to new phone. I have a PAC code. What do I do now?

Alison8 by Level 1: Joiner
  • 2 replies
  • 0 kudos