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False roaming message

Around an hour ago I received a text message from O2roaming starting 'Welcome to GLOBAL NETWORKS. If you want to use data while you're here...' and instructing me that I need to buy a zone 3 bolt on. Trouble is, I haven't left my house all day. Is th...

nobody1 by • Level 1: Joiner
  • 514 Views
  • 2 replies
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poor signal

The last few months I have found I need to turn the internet off to speed up web browsing. Now at least half of the time both mine and my sons Apple mobiles will not connect to the home wifi. I am having to turn the wifi connection off most of the ti...

Connection problem from landline

When I call my O2 mobile (REMOVED) from my home phone (Talktalk REMOVED) I always get a message from O2 saying that it is impossible to connect even though the mobile is working correctly otherwise. I cannot understand this and cannot correct the pro...

Mike-B by • Level 1: Joiner
  • 339 Views
  • 1 replies
  • 0 kudos

esim not working

I want to talk to a human being. My esim shows as active, but I can't receive or make calls. I urgently need to use my phone

Janina by • Level 1: Joiner
  • 381 Views
  • 2 replies
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received brand new iphone

just received my new iphone 14 pro max charged it all up and tried to start using it but asking me for my screen passcode number but i haven’t made one for the phone yet so i cannot get on any further with setting my new phone up can you help ( advic...

Bigt1970 by • Level 1: Joiner
  • 354 Views
  • 2 replies
  • 0 kudos

Can't send SMS to non-added contacts but can once added

Hi, As per the title - if I try and send an SMS to a number not on my contact list, the SMS will say "error - could not send." However, if I add the number to my contact list, the message then goes through. Any idea how I can fix this? Handset is a S...

Crx by • Level 1: Joiner
  • 466 Views
  • 4 replies
  • 0 kudos

Resolved! No service

I have no service on on of my two O2 contracted phones. The line ending 9873 has no service. I have also tried to contact O2 cust services but does not work. Please advise.

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