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Forum Posts

Resolved! Transfer of number

I am trying to transfer my number from my old device to my new one as I have upgraded my O2 contract, but it is not working.

Tomas2 by Level 1: Joiner
  • 281 Views
  • 1 replies
  • 0 kudos

no Service

I have no service to my phone ************ [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

artistand by Level 1: Joiner
  • 209 Views
  • 1 replies
  • 0 kudos

Esim

Hi, I recently ordered a new phone and ordered an eSIM, since the phone has come I can’t get access to an eSIM on my new one and my old one isn’t working anymore. I am unable to get online onto my o2 account as I need a text message from my phone to ...

AnnieCave by Level 1: Joiner
  • 257 Views
  • 1 replies
  • 0 kudos

Resolved! ESIM is not activating

Hi, my eSIM has not activated, therefore I can not receive the code via text in order to activate it

LauraM1 by Level 1: Joiner
  • 244 Views
  • 1 replies
  • 0 kudos

Can't log in to my o2 app as sim not working

Hi, is there any other way to get in to my O2 app.I was having connectivity issue when outside of wifi, I range O2 for help and was told I needed to upgrade to eSim. I agreed. By the end of the call I got an email to say the order was going through, ...

BB23 by Level 1: Joiner
  • 370 Views
  • 1 replies
  • 0 kudos

Resolved! Extras cancellation

I have cancelled my extra, but I don't get a confirmation that it actually worked. How do I know that it will be cancelled?

cmw27 by Level 1: Joiner
  • 258 Views
  • 1 replies
  • 0 kudos

Resolved! esim

Hiive received my new upgrade phone - iPhone 15unfortunately the information to set up my eSIM wasn’t sent and now I can’t log into my account because my sim has become inactive so there’s nothing I can do to actually download the eSIM and get set up

Stacie123 by Level 1: Joiner
  • 468 Views
  • 3 replies
  • 0 kudos

Problems with sim card or account

Hi, For some reason I started to have a problem with calls, sms and mobile Internet. I cannot make any calls, receive any sms or use Internet. Only wi-fi works for me.Could you advise the reason?

Tamar by Level 1: Joiner
  • 295 Views
  • 1 replies
  • 0 kudos