Not receiving verification codes via text

[Textfailure]

I'm not receiving text messages from websites (including O2) that require a verification code to be entered. My mobile number has changed, the websites have the correct number (including O2), in my text message history I can see previous, recent, text messages from websites that have arrived. I have upgraded the software on the phone. I have switched it off and on. Nothing. Why?

[Textfailure]

Sorry, should read "My mobile HAS NOT changed"

[MI5]

@Textfailure 

Check guide Guide: Text Message Tips (not sent or received) 

or contact O2 for help Guide: How to find help & contact O2 

[pgn]

Anything else in here help, @Textfailure?

Guide: Text Message Tips (not sent or received) 

Are you in-range of a good O2 cellular signal?

Guide: How can I sort out my network issues? 

Failing that, for it to have stopped suddenly, it could be to do with an issue with your SIM (you can remove it and wipe it with a soft, lint-free cloth and replace it to see if that helps) - if it needs to be replaced, best to take phone and photo id to an O2 shop, as O2 have taken to disabling the SIM you have when a new one is requested by post.

Had it been a problem sending SMS, there is a different fix for that, relating to uninstalling updates from the Messaging app.

Good luck!

Good luck, @Textfailure.

[Textfailure]

I'm on the phone to them

[Textfailure]

tried most of that, thanks

[Textfailure]

O2 really don't do customer service very well

[pgn]

You may find the response is better from the O2 Social Media Team, using either Twitter/X, Facebook Messenger or Instagram using the ways in the link just below, @Textfailure - they may need a couple of nudges to get their attention, but the results seem to be higher than the Call Centers give. Good luck!

[MI5]

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@Textfailure wrote:

O2 really don't do customer service very well

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It's all about contact deflection and the absolute minimum number of agents to pay for.

[Textfailure]

really poor.

the agent I spoke to said she can't help me now as her system is down and she can't access my account. The system will take an hour to fix and so she'll call me back then!!! 

Useless.