eSIM installation problem

[Emilyjoy]

Hi, I upgrade my contact yesterday to a sim only ESIM - I went through the prompts to activate it on my phone. However I don’t think it has worked properly. I can’t access network or internet outside of WiFi now. Please can you assist urgently? 

[Cleoriff]

@Emilyjoy 

This is a customer to customer community and we have no access to your account.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help. Or call them on 202 or 0344 809 0202 (contract)

4445 or 0344 809 0222 (PAYG)

Guide: How to find help & contact O2 

[MI5]

@Emilyjoy 

If you still have a physical sim in the phone, remove it and reboot to allow the esim to activate.