Unable to receive OTPs

[kizi]

I have read posts about this before but have yet to find a solution. Since moving from EE to O2 and porting my number I am unable to receive One Time Passcodes e.g from bank etc. As you can imagine this is very frustrating. I rang O2 support today. We reset the network but that did not work - now awaiting some kind of update but nothing received at present. Checked the message settings and nothing is blocked. Any ideas? 

[MI5]

@kizi 

The porting files for the OTP platform have not been done correctly.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[kizi]

#O2Georgina 

[kizi]

@O2Georgina 

[pgn]

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@kizi wrote:

#O2Georgina 

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Hi @kizi - if you have reached out to the O2 Social Media Team as suggested above, but with no success, then it is @O2Georgina who is on Tuesday morning - keep an eye on your PMs. Good luck!

[O2Georgina]

@pgn Thanks for the tag

@kizi  I will send you a private message  now

[kizi]

Still can’t receive OTPs (One time passcodes) after porting my number from EE. Numerous phonecalls, restriction bars removed from phone but no joy. As I understand it from reading other posts, the issue is to do with incomplete porting. Please could someone look into this @lisa @georgina 

[pgn]

Tagging in @O2KyleW for you, @kizi - keep an eye on your PMs here for the info needed to get this moving again for you.

@Breanna tagged for info.

[kizi]

Still not resolved. Can anyone help I can’t transfer any money due to no OTPs. @O2KyleW, @georgina, @lisa

[kizi]

@O2Georgina @O2Lisa