Get tech support for your O2 issues

Resolved! PAC code

Not very happy about this, followed your instruction and sent ‘pac’ to 65075 like your website says, I get a message back saying that you could not understand my request. I’ve done it 5 more times and the same problem, the numbers that the message pr...

Resolved! Galaxy active not working after swim

Hi all, I have a galaxy active that I received in April last year. The watch has been great up until I went swimming a few weeks ago and the watch would just turn itself off or the screen would be unresponsive. I put it in a bowl of rice for a few da...

Resolved! Setup Personal Hotspot / Roaming

Hi, personal hotspot has gone from my settings after I changed my apn due to my data roaming not working in Spain for the last couple of days. Since making the change, data roaming begun working fine (thanks to the community here for that), but now I...

Resolved! Sneaky charge for calling virgin

I got charged £12.50 for calling virgin media help from my 02 phone. I think this was very sneaky and underhanded as I am a virgin customer for over 15 years and have only 1 phone on 02 which recently transitioned from virgin as I was told you had me...

Resolved! European use of phone

With O2, do I have extra charges while in Europe

Resolved! I want to cancel my mobile contract

I want to cancel my mobile contract I want to stay with my current provider

Resolved! O2 Open Discount

I have followed the instructions to add my work email for teacher discount but it keeps telling me my work email address is not valid.

Resolved! I need to change my phone number and unsure how to do it

Need to change numberneed to change my phone number and unsure how to do it

Resolved! Terrible data speeds.

I knew my 4g speeds weren't that great, put it down to the area i live in.But i grabbed a Lebara(Vodafone) sim and decided to activate it today, to do some speed tests on a different network.Well, i chose 4 spots i regularly walk past daily decided t...

Resolved! Terrible data coverage

I spoke to someone at 02/ virgin (not sure which now) and they said they’d send out a new SIM card- reason being my phone continually drops out of service if I’m not connected to Wi-Fi. They operator said a mast nearby isn’t working as it should - bu...

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