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Premium calls

I contracted the other day as I couldn't make calls to premium rate numbers. And I was told to wait 24 hours and it should work. I waited and it's still not working. Every time I call it just instantly gets disconnectedand I don’t understand why. Nob...

Resolved! Activation of sim

Hi,I had an existing O2 pay as to go sim. I went to store today to update my bundle and they store gave me a new sim altogether and signed a 12 month contract.I was just told that once I have a no network sign on old sim, I should replace the same wi...

O2 Hotspots

Hi,I am not able to access O2 WiFi Hotspots for some reason. Have tried on numerous occasions here in London. I understand that I should automatically be connected when in or near an O2 Hotspot and that the WiFi connection will display as WiFi Extra....

BL6 6QQ postcode no propper signal since JUNE!!!!!!

Unsubscribe from O2 Network updates

I’m signed up for O2 Network updates with email and SMS to my old address from this page - https://www.o2.co.uk/coveragecheckerI’d like to unsubscribe but neither SMS or email contains details on how to do so. I don’t have an O2 account to check. I s...

Resolved! Voicemail abroad where 901 does not work

How do you access voicemail in a country where 901 does not work.

Resolved! Overcharged on my account

Hi I've been charge x3 times on my bank account for £20 each time. Totalling up to £60 i am owed back. After attempting to top up on the app. Even though the app declined my transactions x3 times and I should not be charged this.

Resolved! Voicemail

The voicemail is staying I have 1 message but i don’t. I’ve tried turning off/on badges and re setting the phone but it’s still there

Resolved! Bring phone number form is a bit confusing, please help :)

In the first page of the PAC transfer form it ask for what kind of tariff I am on an my phone number, does it ask for my new ones with O2 or the old ones from my previous provider? On the last page it asks for what number I want to transfer and my ne...

Resolved! Unable to activate SIM

I am trying to switch from EE to o2. I am struggling to activate my SIM. With old SIM in I can’t send the “SWAP” text it fails to send. Any advice please?

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