Unable to receive OTPs
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on 24-10-2022 22:10
I have read posts about this before but have yet to find a solution. Since moving from EE to O2 and porting my number I am unable to receive One Time Passcodes e.g from bank etc. As you can imagine this is very frustrating. I rang O2 support today. We reset the network but that did not work - now awaiting some kind of update but nothing received at present. Checked the message settings and nothing is blocked. Any ideas?
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on 24-10-2022 22:17
The porting files for the OTP platform have not been done correctly.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 24-10-2022 22:17
#O2Georgina
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on 24-10-2022 22:19
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on 24-10-2022 22:19
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on 24-10-2022 22:22
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on 24-10-2022 22:22
@kizi wrote:#O2Georgina
Hi @kizi - if you have reached out to the O2 Social Media Team as suggested above, but with no success, then it is @O2Georgina who is on Tuesday morning - keep an eye on your PMs. Good luck!
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on 25-10-2022 07:59
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on 25-10-2022 07:59
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on 26-10-2022 10:20
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on 26-10-2022 17:15
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on 26-10-2022 17:15
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on 27-10-2022 11:14
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on 27-10-2022 11:15
@O2Georgina @O2Lisa
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