Solved: Can send mms

Andy761 · ‎27-10-2022

Hi. I am new to O2 and I have ported my number over but can't send or receive mms or picture messages

Enlli · ‎27-10-2022

First make sure your spend cap is not set to £0 as MMS are chargable and do not come out of your allowance.

You can also Text ACTIVE to 2020 , save the settings and reboot your phone.

This should make sure you have the correct MMS settings

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Enlli · ‎27-10-2022

First make sure your spend cap is not set to £0 as MMS are chargable and do not come out of your allowance.

You can also Text ACTIVE to 2020 , save the settings and reboot your phone.

This should make sure you have the correct MMS settings

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎27-10-2022

@Andy761

Even if using wifi, you still need to have mobile data enabled too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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