I have no doubt people are sick of this subject coming up but I have had this same issue for about 9 months and I'm resolved to sorting it out. I need to verify my Santander bank cards on my watch and this requires a OTP. The texts just do not arrive yet, in every other respect, my mobile and network are working perfectly.
Spoke at length with Santander tech today and he could see each time I had asked for a code, including April this year, and where they had sent a OTP. They were not aware that I hadn't received them but we then went through checks, particularly the numbers I had blocked on my phone - none were related to Santander.
All they can assume is that the texts are being blocked, so If I'm not blocking them, the network must be? To make matters more complicated, I left O2 for Tesco Mobile in the last few days but, at least it is on the same network. Tesco have been excellent and have assured me they are not permitted to block numbers, that I should talk to O2. The O2 chat service would drive you crazy, especially as I no longer have a number with O2 and it won't put me through to a human.
Have any of you kind folks actually found a fix for this obviously very common issue? TIA
