Unable to receive OTP from Santander

[Nicolson92]

Hello

I am able to receive text messages however am unable to receive OTP’s from my bank even though they have confirmed they have sent them?

I really need to access online banking and this is causing me a lot of stress. Please can someone help as the phone service has been useless. 

thanks 

[MI5 · Accepted solution]

@Nicolson92 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Cleoriff]

@Nicolson92 

I willl tag one (or two) of our advisors to this post. Hopefully either @O2Sarah- or @O2MichaelE will be able to help you

Best of luck !

[O2Sarah-]

Thanks for the tag @Cleoriff 

@O2Emma Can you have a look at this please ?

[O2Emma]

Hi @O2Sarah- I will pick this up thanks. @Nicolson92 Hi I will send you a private message to look into this for you.

[Cleoriff]

Thanks @O2Sarah- and @O2Emma 

[tombo799]

Hi, I am having the same problem. I have just transferred to 02 from another provider last week and moved my number across. have received other messages and other OTPs but i am not receiving the one from Santander even though it is being sent.

Thanks

[Early-Musician]

I have exactly the same issue (having switched from PlusNet to 02 yesterday). I am receiving OTPs from all financial institutions except Santander!  Have spoken with O2 and raised a technical fault.

[pgn]

@tombo799 and @Early-Musician - I am tagging @O2Georgina who will be on from 8am Saturday, watch for a message from her then. Good luck.

[O2Georgina]

Thanks for the tag @pgn 

 I will send private messages shortly