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Doro leva l20

Dipsy
Level 1: Joiner
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Hi I purchased a Doro leva l20 recently and for some reason I'm unable to receive some messages and calls. The caller gets a divert message and keeps ringing but my phone remains silent. When I make a call a message appears with "conditional Divert enabled". I did not activate this. When I try to cancel all diverts a message appears " Please try again". What can I do to stop this. Thank you

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MI5
Level 94: Supreme
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@Dipsy 

Try dialling ##002# 

Also Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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