Unable to receive OTP from Santander

[Nicolson92]

Hello

I am able to receive text messages however am unable to receive OTP’s from my bank even though they have confirmed they have sent them?

I really need to access online banking and this is causing me a lot of stress. Please can someone help as the phone service has been useless. 

thanks 

[Early-Musician]

Hi,

I’ve received your private message but don’t know how to reply to it?

[Early-Musician]

I’ve just worked how to reply and have sent you a private message reply. I hope you can help everyone with this problem specific to Santander OTPs.

[pgn]

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@Early-Musician wrote:

I’ve just worked how to reply and have sent you a private message reply. I hope you can help everyone with this problem specific to Santander OTPs.

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Not sure when O2Georgina is next on, but @O2Jonathan is on now, and @O2KyleW later, @Early-Musician.

Maybe one of them will reach out after the tag above.

[O2Jonathan]

@pgn thank you for the tag. I will private message you now @Early-Musician .

[LaurenSloan-]

@O2Emma @O2Sarah- @pgn 

im having the same issue, can someone help me please?

[O2Emma]

Hi @LaurenSloan- I will send you a private message to look into it for you.

[Will14]

Hi @O2Emma @I am having the same issue with receiving one time passcodes. Please could you help?

[O2Emma]

Hi @Will14 I can look into it for you I will send you a private message .

[nabo3]

Hi,

Did anyone here get a resolution to this? I'm also in the "failing to receive OTP from Santander" camp so any help would be appreciated.

[gmarkj]

See if any information in the below helps @nabo3 

Guide: Text Message Tips (not sent or received) 

Have you recently moved from another provider for your phone? There is sometimes a delay/issue which might be the cause.