Unable to access anything in my O2 account (You can't access this page right now

[MartinF]

I recently switched from BT mobile to O2 through Mobile Phones Direct. O2 supplied Pay Monthly SIM. My first bill was paid yesterday (I can see that in my online banking) but I'm not able to see my bill or anything in my o2 account, instead I see an order I made for iPhone case. When I log in to O2 mobile app, I receive 'Something went wrong'. Yes, I made an order for iPhone case using the same email address I provided to Mobile Phone Direct when signing up for the contract. Instead of a bill or anything related to the Pay monthly Sim, I can only see an order for a phone case. Do I have to get in contact with Tech Support over the phone, please? 

[MI5 · Accepted solution]

@MartinF 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks