I'm trying to untangle the mess of being sold a 2nd O2 SIM only account through Virgin last May, in order to get the Volt Broadband discount, even though I already have an O2 account (which was previously a Virgin Media account).
The new O2 SIM I was sold last May isn't being used in a phone. They sold it me and said to keep it as a spare or give it to family, but I have no idea how to access that account to look what the data allowance is, when the contract runs out etc. I have never received any emails with the details of that O2 contract. I just have the physical SIM and have been paying for it monthly (was £7 now £8.80 per month).
When I try and log into the O2 account with the email address that new SIM was registered with, it won't show me any details unless I either do 2 things:
Send a code to that new SIM (which I can't do as it isn't in a phone)
OR choose to link it to an existing VirginO2 account...but mine has a different email address and is already linked with my existing O2 account, so will that muck it up?
Please can someone help me, as I'm going round in circles!
