Samsung ear buds

[Patryk1993]

Hi i was upgrade phone yesterday for samsung s23 ultra and there was the offer for buy samsung buds pro 2 for £1 but i don't do this, is any chance to do this now?

[Cleoriff]

I think it may be @O2Georgina on duty, so I'm hoping she'll pick this up soon.

[Brandonstockman]

Thanks again @Cleoriff really hope I can get this resolved. O2 have not been the most helpful on the phone lines. I've now received three seperate responses to my query so hopefully one of the team members you tagged can help here!

[Cleoriff]

To be honest @Brandonstockman, the rota for the advisors from lunchtime was wrong. Annoying but we work from that. It does show @O2Georgina on tomorrow at 8am so hopefully you will get a response in the morning.

[Brandonstockman]

Thanks again @Cleoriff 

[Cleoriff]

@Breannacan you check the advisors rota please. Yesterday the two rostered on for the afternoon didn't answer any of their tags. We have the same this morning with @O2Georgina.

I wonder if they are aware that they are meant to be on?

[pgn]

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@Cleoriff wrote:

@Breannacan you check the advisors rota please. Yesterday the two rostered on for the afternoon didn't answer any of their tags. We have the same this morning with @O2Georgina.

I wonder if they are aware that they are meant to be on?

---

I noticed the eerie silence from advisors since yesterday PM.

What is up, @Breanna or @Martin-O2 or @O2Angela (roster editor?)

[Brandonstockman]

Thanks again for pushing this forward. I have also sent an email to the O2 complaints department and quoted this thread

[Becky_B]

Hi I was hoping someone could help me with the same issue please.

I purchased my S23 on the 9th June (35 days ago) but still have not received a code for the headphones.

I contacted O2 who told me to contact Samsung and gave me generic contact details. I got in contact with Samsung who were very helpful but told me I need to speak to O2 as the texts come from them.

So I contacted O2 again with this information and was told no, I definitely need to speak to Samsung.

So I've been going in circles and am no closer to an answer!

I've never had an issue with a gift before but this is a bit ridiculous.

Many thanks!

[Cleoriff]

@Becky_B @Brandonstockman 

I'm going to try another account advisor who is rostered  on tonight. @O2Emma are you able to help these two members please?

[Becky_B]

Thank you very much @Cleoriff