Samsung ear buds

[Patryk1993]

Hi i was upgrade phone yesterday for samsung s23 ultra and there was the offer for buy samsung buds pro 2 for £1 but i don't do this, is any chance to do this now?

[Cleoriff]

@Becky_B 

Well I tried but none of the advisors have answered, so no idea what's going on?!!

[Becky_B]

@Cleoriff I saw but thank you very much for trying! 

[Brandonstockman]

Many thanks for the continues support @Cleoriff  is it possible they may not be replying as this post is marked as solved?

[Cleoriff]

NO that wont be the reason @Brandonstockman. They reply on many solved posts. The advisors appear to have gone awol since Friday lunchtime. We have no idea why.

This is the rota we work from https://community.o2.co.uk/t5/Tech-Support/Account-advisors-daily-rota/m-p/1376268#M3578 

[Brandonstockman]

Hi @Cleoriff do you know how we can further escalate this issue?

[Cleoriff]

I'm not here Monday morning @Brandonstockman so the best I can do is tag the advisors who SHOULD be on ie @O2Ryan and @O2Helen01 and hope they can help.

If there is no response from either of them, then I'm afraid it's back to customer service.

Call O2 202 or 0344 809 0202 (Contract)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Best of luck.

[Becky_B]

@Cleoriff Thank you. I messaged them on Facebook yesterday afternoon but not had a reply.

Seems they have all gone AWOL, from everywhere. Im not sure how long it usually takes to get a response on there as its the first time I've messaged them so I'll wait and see if I get one.

[Brandonstockman]

@Becky_B grateful if you can let me know if and how you get a resolution, I shall do the same! 

[Becky_B]

@Brandonstockman Of course I will do. Hopefully we get one soon! I was looking forward to the headphones (although I didn't but the phone for that).

[O2Ryan]

thanks for the tag ill send a private message over now.