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@Becky_B @Cleoriff Morning both, just to let you know I received my valid voucher code this morning and successfully redeemed! Many thanks for all the help! However, none of the o2 outreachs I had replied to me saying they had sent a code or the matt...

@Cleoriff Unfortunately still have not received any further replies

Got a message from Ryan at 8am this morning but after providing follow-up information havnt received anything further. Hopefully more tomorrow!

@Becky_B grateful if you can let me know if and how you get a resolution, I shall do the same!

Hi @Cleoriff do you know how we can further escalate this issue?