Samsung ear buds

[Patryk1993]

Hi i was upgrade phone yesterday for samsung s23 ultra and there was the offer for buy samsung buds pro 2 for £1 but i don't do this, is any chance to do this now?

[Cleoriff]

Thans @O2Ryan 

The tag was for both @Brandonstockman AND @Becky_B  ....

[Brandonstockman]

Got a message from Ryan at 8am this morning but after providing follow-up information havnt received anything further. Hopefully more tomorrow!

[Becky_B]

@Brandonstockman Same here! I got a message around 9am and replied almost straight away. Kept checking all day but no reply. Fingers crossed for tomorrow 🙂

[Brandonstockman]

@Cleoriff Unfortunately still have not received any further replies

[Cleoriff]

@Brandonstockman 

Unfortunately I can do no more. @O2Ryan was on this morning until 2pm and I can't make him answer your PM's.

Your best bet now is to contact O2 on social media,

 Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Becky_B]

I had no reply either and no reply to the message I sent O2 on facebook either.

[Brandonstockman]

@Becky_B @Cleoriff  Morning both, just to let you know I received my valid voucher code this morning and successfully redeemed! 

Many thanks for all the help! However, none of the o2 outreachs I had replied to me saying they had sent a code or the matter resolved, it seemingly has just came through on its own!

[Becky_B]

@Brandonstockman Oh thats excellent news! 

I will keep checking. I have no idea which number it will come through on.

I have lots of lines with O2 (this new phone was my 7th) so I don't know if it will come through on my main phone account number or the new one received with the new phone.

I've not had anything yet but will keep checking.

[Sapphire1]

Thank you for this thread. I am in the same boat and am hoping mine comes through tomorrow. As you said, all information has strangely disappeared. Having been an 02 customer for 25 years, I have been really put off with my latest dealings, including dropping the recycle price of a functional phone with minimum damage from £220 (including an extra £100 and this did influence my choice of phone/ tariff) down to £20!

[Alan25]

Sadly, I am in the same boat and order my phone 19th June and it was delivered the following day. I have been promised the code 3 times when I contacted O2 on Facebook, but nothing has come through.
I have also emailed the complaints team and as yet had no response. I even emailed the CEO over a week ago and haven't even had a response, which is shocking. I would have expected the email to have been forwarded to an Exec complainst team, which is normal practice for any reputable company.
I feel really let down by O2, after being a loyal customer for year, I seriously expected a much better level of customer service. It will certainly make me thinking of moving to another provider when my contract expires.