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Alcatel hotspot won’t connect to WiFi

Hi I purchased a Alcatel Hotspot from O2 yesterday as the property I’m renting has no WiFi ..however I can’t get it to receive WiFi ..spent 2 hours on the phone yrsterday ..being transferred to 3 people who were no help

Charges

I've just got notification that my charges are £132 over already this month. It appears to all have been spent in google play- IT WASNT ME!!

Resolved! Pin locked and not recorded

Hi - I had a Samsung phone Model no.GT-55570 Android version 2.3.6 Build no. GINGERBREAD. XWKTZ S/N : [Removed] IMEI : [Removed] I got it new as a present from a friend who had got an extra handset when she bought her phone. So the box had not been o...

Resolved! Santander OTP not working

Santander OTP not working Someone help?

Resolved! Expecting delivery but will be on holiday

I've just joined 02 and thought delivery of phone would be tomorrow but it bank holiday , im going on holiday tomorrow for three weeks so I won't get my new phone

Apple Watch Cellular Activation

I have an Apple Watch Ultra which I’m trying to activate cellular on. I ran through the usual setup and it’s stuck on ‘Activating’ for a week. I’ve seen numerous posts regarding this and wondered if anyone had any success? Customer service have not b...

Resolved! Roaming Abroad

I arrived in Greece yesterday but received a message from O2 saying I am in Turkey.

Apple Watch ultra

Is the screen on the Apple Watch ultra scratch resistant?

Sim swap but unable to receive text messages

Hi, I'm trying to sort out a SIM swap for my dad's phone but his phone is unable to receive text messages it is currently saying Calls and SMS O2 (temporarily unavailable). Are you able to help?

SIM card not registering

My SIM card is in the phone in but it is saying it is not registering. Ive tried switching it on and off again. Ive also removed the SIM to clean it but it still says please insert SIM. I've tried other SIM cards in the phone and they work fine. Plea...

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