Finally have dispatch email, after person from the exec team called me
back and I let her know that I hadn't received my code. After speaking
to her manager, she agreed to put the order through without a code. The
person who is responsible for the is...
Had a call from the complaints team today and she has escalated the
issue and has arranged to call me back on Thursday to check if I have
received the code. If not, she will then escalate to her manager. I have
an email address for the exec complaint...
Had every excuse going from the social media team, it is like being on a
merry go round, that won't let me off!Had a voicemail left yesterday
morning at 8.45 from someone in the complaints team, who said she would
try again before she finished at 4.3...
Sadly, I am in the same boat and order my phone 19th June and it was
delivered the following day. I have been promised the code 3 times when
I contacted O2 on Facebook, but nothing has come through.I have also
emailed the complaints team and as yet h...
