O2 sin failure

[Niry]

My o2 SIM card isn’t working it doesn’t allow me to send or receive any messages or calls. I tried many ways but it still says sim failure. Can I order a new sim with the same phone number?

[MI5 · Accepted solution]

@Niry 

Check the network here O2 Service Status

Also some guides here 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

If you need a new sim, you can pop into any O2 store with ID or if you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[Bambino]

@Niry You can contact O2 via social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call customer service.
Call 0800 032 1402 from any phone. Instructions on how to download and use Skype to call 0800 numbers free and other available numbers can be found here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

Alternatively, if you have an O2 store nearby you can call in and they will give you a new sim. Make sure to bring identification with you.