How do I raise a formal complaint with O2?

[Boots]

I wish to raise a formal complaint connected to the failure to end of payments via DD, but cannot see any messaging facility, just auto responses.

Peter Smith

[Enlli · Accepted solution]

Read through 

https://www.o2.co.uk/how-to-complain

Official complaints are taking around 8 weeks at the moment. Just to let you know

[TallTrees]

Hi there @Boots 

This may help 

https://www.o2.co.uk/how-to-complain

Resolver seems to yield good results,  down near the end of the page.

Good luck,