cancel
Showing results for 
Search instead for 
Did you mean: 

How do I raise a formal complaint with O2?

Boots
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I wish to raise a formal complaint connected to the failure to end of payments via DD, but cannot see any messaging facility, just auto responses.

 

Peter Smith

Message 1 of 3
228 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Enlli
Level 66: Unequalled
  • 6997 Posts
  • 51 Topics
  • 1566 Solutions
Registered:

Read through 

https://www.o2.co.uk/how-to-complain

 

Official complaints are taking around 8 weeks at the moment. Just to let you know

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Message 2 of 3
221 Views
2 REPLIES 2

Enlli
Level 66: Unequalled
  • 6997 Posts
  • 51 Topics
  • 1566 Solutions
Registered:

Read through 

https://www.o2.co.uk/how-to-complain

 

Official complaints are taking around 8 weeks at the moment. Just to let you know

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 3
222 Views

TallTrees
Level 49: Rootin' Tootin' 
  • 10846 Posts
  • 120 Topics
  • 352 Solutions
Registered:

 

Hi there @Boots 

This may help 

 

https://www.o2.co.uk/how-to-complain

 

Resolver seems to yield good results,  down near the end of the page.

Good luck, 



HAPPINESS IS BEE SHAPED

Message 3 of 3
219 Views