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How do I raise a formal complaint with O2?

Boots
Level 1: Joiner
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I wish to raise a formal complaint connected to the failure to end of payments via DD, but cannot see any messaging facility, just auto responses.

 

Peter Smith

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Enlli
Level 70: Enigma
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Read through 

https://www.o2.co.uk/how-to-complain

 

Official complaints are taking around 8 weeks at the moment. Just to let you know

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 70: Enigma
  • 9832 Posts
  • 90 Topics
  • 1909 Solutions
Registered:

Read through 

https://www.o2.co.uk/how-to-complain

 

Official complaints are taking around 8 weeks at the moment. Just to let you know

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 3
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TallTrees
Level 52: Innovator
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Hi there @Boots 

This may help 

 

https://www.o2.co.uk/how-to-complain

 

Resolver seems to yield good results,  down near the end of the page.

Good luck, 



HAPPINESS IS BEE SHAPED

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