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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6507 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1280 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2786 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2515 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1879 Views
  • 6 replies
  • 0 kudos

Resolved! Old bills

Hi. I'm trying to fill out a government document and it needs 2/3 years of proof of address and the only thing I have kept the same company is my phone. Is there a way of getting 2/3 years of my old bills. (And yes it says 2 to 3 years) Nicola

Resolved! iPhone 12

Hi do you know when my lates order will arrive 

Claire77 by Level 1: Joiner
  • 58 Views
  • 1 replies
  • 0 kudos

Resolved! Repair screen

I've broken my screen and It isn't responsive at times. How much would it be to get it replaced?

Carmelina by Level 1: Joiner
  • 73 Views
  • 2 replies
  • 0 kudos

Resolved! reduced service

last week I arranged a change of DD payment date and was assured that my service would not be affected. Today, I find that I cannot make any calls, even to O2 to sort it

shazz57 by Level 2: Apprentice
  • 73 Views
  • 2 replies
  • 0 kudos

Resolved! Trying to report fraud

I've spent all morning trying to contact O2 about fraud but they clearly don't care! I tried to call 202 to report fraud. 9/10 times the robot thought I was saying broadband and wouldn't let me say NO!. Finally once it understood the word fraud the r...

Jack90 by Level 1: Joiner
  • 174 Views
  • 1 replies
  • 0 kudos

Resolved! Think My Number has been duplicated and re-issued

Hi, I moved over to 02 from vodaphone keeping my number via PAC code. My phone has worked without issue for many months until recently when people began messaging me on Whatsapp for someone else adamant that the number belonged to another person. I c...

Resolved! Apple Watch payment

What number do I call to speak to someone about my Apple Watch payment

Sharon6 by Level 1: Joiner
  • 65 Views
  • 1 replies
  • 0 kudos

Resolved! Last bill

Hi, I recently cancelled my 02 contract and was told I wouldn’t need to pay the next bill of £44. Yesterday the bill came out again, I’ve cancelled the direct debit from my bank but I’m just wondering if I’m able to get this money back that I was pro...

aaron1205 by Level 1: Joiner
  • 65 Views
  • 1 replies
  • 0 kudos

Resolved! No signal

We have had no signal for the last 2 days and can’t access the status to check for faults. The signal disappears when we enter Dursley. Gl11. This is all the 02 phones in our household

Resolved! 3G on phone

My phone will only give me 3G since my sim upgrade yesterday, used to get 4g . Any ideas ??

Phil1965 by Level 1: Joiner
  • 271 Views
  • 2 replies
  • 0 kudos