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New sim swap not working

I got my sim swapped in store last week. I was told it would begin working within 24hours. I got the confirmation message instantly. It has almost been a week and it is not worked. I have no signal at all. I am paying for a sim that doesn't work at a...

No 4g but full bars

I often have no ability to use my data but I have full service bars. This used to happen not often but not it is all the time. Its also where ever I go. If it doesn’t get sorted I’m looking to leave o2. Can anyone give me some guidance on what 4g set...

Anyze30 by • Level 1: Joiner
  • 1889 Views
  • 3 replies
  • 0 kudos

Account Issues

Since joining O2 from another provider I have loved it. I was on a rolling contract of £12.99 a month, but decided to upgrade to a new phone & contract, which I did. The new phone arrived and contract etc was adjusted on the app and website according...

CJ10 by • Level 1: Joiner
  • 536 Views
  • 1 replies
  • 0 kudos

Wrong number

I added a bolt on of £10.50 to the wrong number this morning. It went to (REMOVED) and it should have gone to (REMOVED). Can this be changed

No response from customer services

Twice now I have emailed O2 to complain about poor mobile data provision in Shrewsbury town centre. Twice they have acknowledged my complaint telling me they would respond within 7 days. First email from them 31st Dec and second 20th Jan. I suspect O...

Avinunca1 by • Level 2: Apprentice
  • 2337 Views
  • 15 replies
  • 0 kudos

Call that I have no knowledge of Making

I have received my latest bill and have a charge indicating that it has come from Bosnia & Herzegovina. I have not made this call and don't even have the number in any way on my phone. How can this happen??

Bobby-A by • Level 1: Joiner
  • 1079 Views
  • 7 replies
  • 0 kudos

Resolved! Flawed process when changing to eSim

Yesterday I spoke to O2 support to request a change to eSim. The first thing that happened was the old physical sim was deactivated. I received after an hour or so an email with the esim link. I couldn't get it to bring up a QR code on my laptop. I o...

Avinunca1 by • Level 2: Apprentice
  • 3527 Views
  • 8 replies
  • 0 kudos
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