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Resolved! phone

Im trying to log i to my o2 however i do not have the sim, i just want to know how much is left for me to pay

My O2 - shows wrong info.

Hello, Why when I login it says ‘You’ve chosen 0 of your 1 available Extras on us.’ But wants to charge me for any I select, that would be on me. I’m sure ‘on us’ should mean I don’t pay. Presume website is incorrect. Also when I look at welcome scre...

Went to Portugal - phone stopped working. came back to UK - still not working

Hi, I've been in portugal for the past week 24 - 31 May. On the 27th, my O2 connection stopped working. I tried switching the mobile data APN to solve the issue - nothing happened. I had to buy an eSIM from AirAlo for the week, as I could never get O...

Resolved! All incoming calls show as unknown caller

I have been having this problem with my Moto G82 5g for a couple of months now. I am an former Virgin Mobile customer who got transferred although I think the issue started long after that. Can someone at O2 take this up with me via private messaging...

My IPhone 12 mini will not use 3g

Please help.My IPhone 12 mini will not use 3G, and I am missing calls because I cannot get a 4g signal. 3G is not listed under Mobile data options/Voice and Data.The phone shows “3G” signal, but does not work unless I can use WiFi.Any suggestions bef...

Resolved! Porting: old number disconnected but not transferred

Hello Yesterday I called O2 and asked them to port my number from GiffGaff to O2 PAYG (with a PAC code). I had previously filled in the online form requesting this but seemingly that didn't work. I was texted to say this would happen today. This morn...

Since being moved from Virgin my O2 signal is virtually nonexistent

I was moved from Virgin Media to O2 for my mobile. Since then my mobile signal in my home is virtually nonexistent. I am constantly being told there is no issue. I recently took out a new contract with O2 after being assured the issues were being res...

Resolved! E Sim

I have a new Google Pixel 8 and am upgrading from a Samsung S20+.I have elected to have an eSim with this new phone.How do I find the QR code for this to scan with my new phone?

Data Roaming Zone 3 not working on holiday

I purchased the Data Roaming Zone 3 500MB bolt-on before my current holiday in India. It cost £45. My 02 account online says it is active. However, it's not working and hasn't been since I landed in India on Wednesday (3 days ago). I have switched on...

no connection of phone, sim crd not connected

sim card disconnected earlier this week, went to o2 shop who said that i was put on e-sim without being contacted. fitted new sim so lost my contacts and now nearly 3 days later still not working

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