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Forum Posts

My o2 app

My o2 app isnt working i have tried deleting and reinstalling however still not working. Can someone reset this for me? thanks

Eb123 by Level 1: Joiner
  • 437 Views
  • 4 replies
  • 0 kudos

Cannot make or receive calls

Since updating to ios 17.1.2 & now on ios 17.2 it is hit and miss to be able to make & receive calls. Currently i am not able to do so.

Gail06 by Level 1: Joiner
  • 281 Views
  • 1 replies
  • 0 kudos

iTunes charges

How do I cancel the charge for iTunes on my package   

19601 by Level 1: Joiner
  • 338 Views
  • 2 replies
  • 0 kudos

Phone and Sim blocked

More info (Highlight to read)Hi, My husband thought he lost his phone and called O2 to block it. He then went into an 02 store to get a new sim. He called and let support know that he found his phone and they said they would unblock and should wait 2...

Natprim by Level 1: Joiner
  • 451 Views
  • 1 replies
  • 0 kudos

Samsung Galaxy A54 5G

Just A Refurbished Samsung Galaxy A54 5G And Can't Find Any Help From The O2 Help With Devices, Mine Isn't Listed.

emjay75 by Level 1: Joiner
  • 412 Views
  • 2 replies
  • 0 kudos

Resolved! PUK code

I locked my phone and need PUK code but the SIM is from Virgin, I can't contact virgin as i left them and can't find how to contact o2 by email. I would like to order a new SIM if i can't get a PUK code for the Virgin SIM.

Ds123 by Level 1: Joiner
  • 608 Views
  • 2 replies
  • 0 kudos

O2 Anovo Help

Hi, I recently made a damage claim on my O2 Insurance but had no progress after 4 working days so decided to ring up. I was told that they had no receipt of my phone being picked up, so I was instructed to send a screenshot of proof so they could loo...

laby201 by Level 1: Joiner
  • 1764 Views
  • 11 replies
  • 0 kudos

Signal strength

O2 online system showing 4 bar signal strength , but correct strength on my handset 3 to 1 and dropped coversations

CaptRon by Level 1: Joiner
  • 348 Views
  • 2 replies
  • 0 kudos

Number porting

I did a number transfer from RWG in October. The number left RWG and i put my simcard in my phone and thought it was all transfered. When i checked the following day the number is disconnected and doesnt connect and the original o2 number is till on ...

Silwin by Level 1: Joiner
  • 353 Views
  • 1 replies
  • 0 kudos

WiFi coverage

Hi, I've been with O2 for a while now but I'm very unhappy with the response time when using my phone in various areas. I was using an Iphone 13 which was bad and recently upgraded to an Iphone15 which isn't any better. My phone is configured for 5G ...

skermack by Level 1: Joiner
  • 315 Views
  • 1 replies
  • 0 kudos