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Forum Posts

O2 messed up my PAC transfer and I am melting down

Hello! After 3's network issues in February I decided to switch from a 3 Contract to O2 Pay as You Go. I popped in the Sim on Tuesday and filled in the form to transfer my PAC. When it didn't happen on Wednesday I submitted the form again. Finally, I...

Resolved! I want to cancel a bolt on I made by mistake

I am in America for a few days and was going through the O2 app.i pressed on a bolt on called O2 travel in error and received an email saying that I have placed an order. I only wanted to find out what it was about and now I have no signal.I do not w...

Return to O2

Hi I I returned my Mobile as instructed by O2 using the Label they provided now lost I have a tracking no and receipt proof o postage Royal Mail say it is the responsibility of Micro Ingram what can I do losing the will to live

Divert when already overseas

This is my first post, so hope it’s in the right place.I need to divert all my voice calls straight to voicemail but need to retain the ability to use WhatsApp on Wi-Fi.I’m already in Mauritius and forgot to do it before I left. The call rates are re...

SarahF1 by Level 1: Joiner
  • 269 Views
  • 1 replies
  • 0 kudos

Visual voicemail

Can anyone help with visual voicemail, spoke to o2 three times and no help

Chris410 by Level 1: Joiner
  • 683 Views
  • 3 replies
  • 0 kudos

Cannot log into account

I cannot log into my account.This account i am using now is an old one with no services.My services are on another account but I cannot access it.I have been on hold on the phone for over and hour and gave up.

Ed11111 by Level 1: Joiner
  • 716 Views
  • 7 replies
  • 0 kudos

Resolved! I have been trying to pay my overdue bill for 2 weeks

I cannot log onto my o2 as my number has been disconnected and I have called 7/8 times now either being on (automated) hold then cut off or terminating the call after being on hold over an hour (i have a video screen grab as evidence) and on the one ...

NS27 by Level 1: Joiner
  • 686 Views
  • 5 replies
  • 0 kudos

Resolved! eSIM Swap while abroad?

TLDR: I'm back home in the US and have bought an iPhone 14 Pro. I swapped to an O2 eSIM before I flew to the US and thought I'd just be able to transfer this to the new iPhone. Alas - over a week has gone by and I still haven't managed to do this aft...

eSIM Transfer.png eSIM Transfer 2.png
KelvinS by Level 2: Apprentice
  • 11017 Views
  • 31 replies
  • 0 kudos