Get tech support for your O2 issues

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! MY 02 Doesn't accept mobile number

I am unable to log into my O2 and use the features as my mobile number is not accepted! I get a message saying it is already registered to another account but unable to rectify the issue!

Resolved! I am wanting to pay off my device plan, but the robot on screen and phone line stop me!

How can you speak to an advisor to pay off your plan when you can't access them due to the stupid robotic options online and on the phone?

Resolved! Sim

I have a PAYG sim That has no credit on and another one that has a lot of credit on.i want to swap them .is this possible

Resolved! Dual virtual sim

Good evening , I would like to download the software so that I'm change my iPhone 11 to a dual sim . The primary sim being my Uk number and the secondary virtual sim being my spanish number . Please let me know if this is possible. [mod edit: please ...

Resolved! Ordered a phone from 02 online and have no idea when I might receive it

I ordered a phone more than a week ago via 02's website. The website asked me to start my preferred delivery day. That day came and went and I can't get hold of anyone to understand when I can expect my phone to arrive. If its going to significantly ...

Resolved! Rubbish or no signal

I have been with o2 forever but the last Yr of so I get no signal people can't ring me or hear me I struggle to ring anyone

volume

I have turned up the volume on the side of my phone i0s 6 and the ringer, but whenever I make a call, the ringtone is low volume and when the person answers it is quiet. Please advise

Resolved! number switch

taken out a new contract for my girlfriend, was told it would be 48hrs to switch her over to her existing phone number which she wants to keep. 48hrs past and she's still waiting for this to be done, i supplied pac number as required what is the hold...

Resolved! How do I talk to a guru right now every time I try it’s a nightmare

Hi can I speak to a guru quickly as I want to change my spend cap I’m trying to text a competition and it’s not delivering

Resolved! From pay monthly to pay as you go.

Hot to do it? I don't need pay monthly contract anymore. Can I do it online?

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