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Forum Posts

Resolved! Airtime plan is extra cost for Apple Watch ?

I have an Apple Watch cellular version that I bought from the Apple Store, and I'm using a £6 monthly plan with an O2 SIM card. If I activate the Apple Watch cellular plan and it charges me £7, does that mean I'll have to pay a total of £13 per month...

String by Level 1: Joiner
  • 1257 Views
  • 1 replies
  • 0 kudos

Resolved! Scam

I received a call from an unidentified number in Cardiff, Wales (029 2294 7286) promising 60% off of my phone bills. They said they were O2 and once I said I was "interested" they asked for my email. Once I gave a fake, they sent an email under norep...

kyuk by Level 1: Joiner
  • 1323 Views
  • 1 replies
  • 0 kudos

Getting No Help

I have been called O2 for 2 times both the times it’s difficult to get through an agent and they are placing on hold for half an hour and than saying we transfer your call and then they are disconnected a call so waste of time every time we call . I ...

Bansari by Level 1: Joiner
  • 561 Views
  • 2 replies
  • 0 kudos

SIM Swapping

Hi, Can anyone explain to me how transferring my old PAYG number to my new Pay Monthly SIM works? I went to the O2 Store on Friday to have it transferred, but then told me the process would be completed tomorrow. So it's been that time and as result ...

K-J-W1996 by Level 1: Joiner
  • 534 Views
  • 4 replies
  • 0 kudos

Resolved! 4G

You sent me a message telling my me 4G had been disconnected. Is that true? If so why? If not, I assume it was a scam. Regards Chris Ames [Removed]

Ergon by Level 1: Joiner
  • 436 Views
  • 2 replies
  • 0 kudos

Resolved! Account name

I want to change my account name from Edward Lowes to David Lowes 

DLowes by Level 1: Joiner
  • 192 Views
  • 1 replies
  • 0 kudos

My contract

Hi I wanted to check if my contract has been closed as I cancelled a couple of days ago but I keep getting messages that I have a bill over due

AB17 by Level 1: Joiner
  • 233 Views
  • 1 replies
  • 0 kudos